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- Tasks: Lead a team to support and enhance Oracle EBS platforms while resolving incidents and managing projects.
- Company: Join LRQA, a forward-thinking company on a Digital Transformation journey in the UK and India.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work culture.
- Why this job: Be part of a dynamic team driving innovation and quality in application support with real business impact.
- Qualifications: Degree in IT or relevant experience; proficiency in SQL and Oracle systems is essential.
- Other info: Ideal for tech-savvy individuals eager to grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The location of the role is in the UK; however, this position is also open to candidates who are currently based in India. LRQA is embarking on an exciting Digital Transformation journey, necessitating the recruitment of an experienced Lead Application Support Engineer (BOS & CS20) to oversee our strategic project of change.
The Lead Application Support Engineer (BOS & CS20) will manage a team of Application Support Engineers (BOS & CS20) and will be responsible for the Oracle EBS business-facing platform, which includes the primary business operating system, client portal, system integrations, and the field service platform. The Lead Application Support Engineer (BOS & CS20) will mentor the Application Support Engineers (BOS & CS20), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives.
Key Responsibilities:
- Team Leadership: Lead and mentor the Oracle Support Engineers (BOS), ensuring effective support delivery for the BOS platform within the Application Management Team.
- Project Experience: Involvement in full lifecycle implementations of Oracle applications can be beneficial. Experience with upgrades, migrations, and customizations of Oracle systems.
- Technical Support: Provide escalation route for technical support for Oracle applications and databases, both on-premises and in the cloud.
- Proactive Monitoring and Maintenance: Implement monitoring tools to proactively identify potential issues before they impact services.
- Incident Management: Respond to and resolve incidents related to Oracle systems, ensuring minimal disruption to services.
- Problem Management: Identify root causes of recurring issues and implement solutions to prevent future incidents.
- Change Management: Participate in change control meetings to assess the impact of proposed changes on Oracle systems.
- Service Level Management: Monitor service performance against agreed-upon service level agreements (SLAs).
- Knowledge Management: Document KBA solutions and best practices to build a knowledge base for future reference.
- Collaboration and Communication: Act as a liaison between technical teams and business units to ensure alignment on service delivery.
- Continuous Improvement: Engage in continuous improvement initiatives to enhance service delivery and operational efficiency.
Technical / Professional Qualifications / Requirements:
- Educational Background: A degree in Computer Science, Information Technology, Software Engineering is an advantage, but significant experience will also be considered.
- Technical Skills: Proficiency in SQL: Essential for database management and troubleshooting.
- Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and middleware.
- Work Experience: Typically, 2-4 years of experience in application support, particularly with Oracle products.
- Communication Skills: Strong verbal and written communication skills to interact effectively with clients and team members.
- Interpersonal Skills: Excellent problem-solving abilities and a customer-centric approach.
Application Support Engineer employer: Nettitude Group
Contact Detail:
Nettitude Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with Oracle E-Business Suite and its modules, especially Service Contract and Install Base. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during discussions.
✨Tip Number 2
Brush up on your SQL skills, as proficiency in SQL is essential for this role. Consider working on sample projects or exercises that involve database management and troubleshooting to showcase your technical abilities.
✨Tip Number 3
Prepare to discuss your experience with incident management and problem resolution. Think of specific examples where you've successfully resolved issues, as this will highlight your practical knowledge and problem-solving skills.
✨Tip Number 4
Emphasise your leadership and mentoring experience, even if it's informal. Be ready to share how you've supported team members in the past, as this aligns well with the responsibilities of leading a team of Application Support Engineers.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Oracle products. Emphasise any leadership roles or mentoring experiences, as the position requires team management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Digital Transformation journey at LRQA. Mention specific projects or experiences that align with the responsibilities of the Lead Application Support Engineer role.
Showcase Technical Skills: Clearly outline your technical skills, especially proficiency in SQL and familiarity with Oracle E-Business Suite. Provide examples of how you've used these skills in previous roles to resolve incidents or improve system performance.
Highlight Problem-Solving Experience: Discuss your experience in incident management and problem resolution. Use specific examples to demonstrate your ability to identify root causes and implement effective solutions, which is crucial for this role.
How to prepare for a job interview at Nettitude Group
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in SQL and your experience with Oracle E-Business Suite. Highlight specific projects where you've successfully managed or resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Team Leadership Experience
Since the role involves leading a team, share examples of how you've mentored others or improved team performance in previous positions. Discuss any initiatives you've taken to enhance collaboration and communication within a team setting.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific incidents you've managed, focusing on your approach to identifying root causes and implementing solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Understand the Business Context
Research LRQA's Digital Transformation journey and be ready to discuss how your skills can contribute to their goals. Showing that you understand the business implications of your technical work will set you apart from other candidates.
