At a Glance
- Tasks: Deliver top-notch technical support on-site and remotely for clients' IT systems.
- Company: Netteam tX, a company that values talent and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Creative environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team where your skills can shine and make a real difference.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newbury
Salary: Competitive
Job Type: Full Time, Permanent
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the role:
As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.
Key Responsibilities
- Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations
- Providing timely updates to clients
- Diagnose and resolve technical issues and provide technical assistance on client sites
Field IT Engineer employer: Netteam tX
At Netteam tX, we pride ourselves on being an exceptional employer, fostering a culture of continuous learning and innovation in the heart of Newbury. Our commitment to employee development is reflected in our diverse career opportunities and supportive environment, where creativity is encouraged and teamwork thrives. Join us to be part of a dynamic team that values your contributions and empowers you to grow both personally and professionally.
