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- Tasks: Lead revenue growth and shape business strategy in a dynamic environment.
- Company: Join a growing Managed Service Provider with a strong reputation in hospitality.
- Benefits: Competitive salary, career development, and a supportive leadership team.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Make a real impact by driving innovation and client relationships.
- Qualifications: Proven sales leadership experience in IT services and strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Location: Newbury (Hybrid - with travel to clients and offices)
Salary: Competitive
Job Type: Full Time, Permanent
We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs.
We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great.
About the role:
We're seeking a Sales & Commercial Director to lead our revenue growth as we target £10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation. Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality.
Key Responsibilities
- Revenue Growth & Strategy
- Drive revenue growth and strategy
- Build a reliable sales pipeline
- Develop strategic partnerships
- Account Management & Client Growth
- Lead Account Management
- Deliver regular QBRs
- Promote upsell/cross-sell opportunities
- Oversee technical training for new products
- Maintain strong relationships with key clients
- Establish client feedback systems
- New Business Development
- Direct new business development and market planning
- Manage new client acquisition efforts
- Implement repeatable sales processes
- Align sales and marketing for better results
- Find new routes to market
- Commercial Governance & Profitability
- Manage pricing, commercial models, and margins
- Ensure accurate proposals and service alignment
- Protect against unprofitable engagements
- Standardize contracts and commercial terms
- Pre-Sales & Solution Alignment
- Collaborate with Solutions Architect / Pre-Sales teams
- Maintain structured deal review and approval
- Leadership & Team Development
- Lead and mentor Account Managers, Rev Ops, and Sales Admin
- Build an accountable, high-performing commercial team
- Introduce new working methods to support change
- Strategically improve procedures, standards, and policies
- Oversee technical training for new products
- Monitor CRM usage
- Foster a culture reflecting company values: Secure Own Improve Enable
- Vendor and Partner Management
- Manage vendor relationships and strategies
- Promote partner programs
- Handle vendor escalations
- Present innovative products and brands to clients
- Support sales offers with Account Managers
- Join client and vendor meetings with Account Managers and Commercial Manager
- Cross-Functional Collaboration
- Ensure smooth transition from sales to delivery
- Provide ongoing feedback between clients, sales, and operations
Key Performance Indicators (KPIs):
- Revenue growth (new and existing clients)
- Gross margin and deal profitability
- Pipeline value and conversion rates
- Client retention and account growth
- Proposal accuracy and delivery success rate
- Sales cycle efficiency
About you:
Essential
- Proven experience in a senior sales or commercial leadership role within an MSP or IT services business
- Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services
- Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment
- Manage complex, multi-stakeholder sales cycles
- Strong commercial acumen with a focus on margin and profitability
Desirable
- Experience working with hospitality or high-end service sectors
- Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes
- Experience in scaling a business from £5M-£10M+
Personal Attributes
- Commercially astute and results-driven
- Strategic thinker with strong execution capability
- Confident, credible, and client-facing at senior level
- Highly organised with attention to detail
- Collaborative leader who can bridge sales and operations effectively
- Passionate about delivering exceptional client experience
Why join us:
- Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector
- Play a key role in shaping the next phase of growth
- Work within a leadership team committed to delivering premium, '5-star' IT services
- Opportunity to build and scale a high-performing commercial function
Please Note
- Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
- Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.
Sales & Commercial Director employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Commercial Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive revenue growth and improve client relationships. Tailor your message to highlight your experience in sales leadership and how you can contribute to their ambitious goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of leading our sales strategy.
We think you need these skills to ace Sales & Commercial Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales & Commercial Director role. Highlight your experience in revenue growth, client management, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our growth. Be sure to mention any relevant experience in the MSP or IT services sector.
Showcase Your Achievements: Quantify your successes! Whether it's revenue growth percentages or successful projects, we love numbers that demonstrate your impact. This will help us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Numbers
As a Sales & Commercial Director, you'll need to demonstrate your understanding of revenue growth and strategy. Brush up on key metrics like pipeline value, conversion rates, and client retention. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Your Leadership Style
This role requires leading a high-performing sales team, so be prepared to share examples of how you've successfully mentored and developed team members. Highlight your approach to fostering a collaborative environment and how you bridge the gap between sales and operations.
✨Understand the Market
Familiarise yourself with the Managed Service Provider landscape, especially within the hospitality sector. Research current trends, challenges, and opportunities in the industry. This will help you speak confidently about how you can contribute to the company's growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare scenarios where you've had to manage complex sales cycles or navigate multi-stakeholder environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.