PMO Team Leader / PMO Manager

We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role: As the PMO Lead, you will play a pivotal role in establishing, managing, and continuously improving the Project Management Office (PMO) function within our Professional Services team. You will be responsible for driving project governance, resource planning, portfolio oversight, reporting, and operational excellence across all customer projects. You will lead a team of Project Coordinators, ensuring the successful delivery of projects through robust processes, effective resource management, risk control, and stakeholder engagement. Working closely with Sales, Service Delivery, Engineering, Cyber Security, and Senior Leadership, you will provide visibility of project performance, capacity, utilisation, and financial performance while ensuring projects are delivered consistently and efficiently.

Key Responsibilities

• Lead, mentor, and develop the PMO team, including Project Coordinators
• Define, implement, and maintain PMO governance frameworks, standards, methodologies, and best practices
• Ensure consistent project delivery processes across all Professional Services engagements
• Act as the primary escalation point for project-related issues, risks, and resource conflicts
• Drive a culture of accountability, continuous improvement, and delivery excellence across the project function
• Conduct regular project reviews to ensure compliance with governance standards and delivery
• Oversee the planning, prioritisation, and delivery of a portfolio of concurrent projects.
• Manage resource forecasting, allocation, and utilisation across Professional Services and Field Engineering teams
• Work closely with department leaders to balance project demand with available capacity
• Monitor engineer and project resource utilisation, providing recommendations to optimise performance and efficiency
• Ensure effective scheduling and assignment of project resources to meet business and customer requirements
• Provide oversight of project timelines, budgets, risks, dependencies, and deliverables
• Ensure project plans, documentation, project boards, and reporting tools remain accurate and up to date
• Ensure project handovers, closure activities, lessons learned, and customer sign-off processes are completed effectively
• Produce regular portfolio and performance reports for Senior Leadership Team meetings
• Track key metrics including utilisation, project profitability, delivery performance, customer satisfaction, and resource capacity
• Support revenue forecasting and Professional Services planning activities
• Build strong relationships with key internal and external stakeholders
• Drive the development and enhancement of project management tools, templates, processes, and reporting capabilities.
• Ensure all project activities adhere to company policies, standards, and governance requirements
• Promote information security awareness and best practices across the PMO and wider Professional Services team.

About you:

Essential

• Proven experience leading or managing a Project Management Office (PMO) function
• Significant experience managing portfolios of concurrent projects
• Strong project governance, reporting, and resource management experience
• Experience managing and developing project delivery teams
• Demonstrable stakeholder management experience across all levels of an organisation
• Strong commercial awareness and experience managing project budgets and financial reporting
• Excellent organisational, planning, and prioritisation skills
• Excellent communication and customer relationship management skills
• Experience developing and improving project delivery processes and frameworks

Desirable

• Previous experience within an MSP or IT Services environment
• Experience with Autotask PSA or similar project and resource management tools
• Experience managing technical infrastructure, cloud, cyber security, or digital transformation projects
• PRINCE2 Practitioner, PMP, AgilePM, MSP, or equivalent project management qualification
• PMO certification or related governance qualification

Personal Attributes

• Friendly, professional, and approachable
• Strong leadership skills with the ability to motivate and develop teams
• Strategic thinker with excellent problem-solving capabilities
• Highly organised with exceptional attention to detail
• Comfortable working in a fast-paced, evolving environment
• Strong analytical and reporting skills
• Passionate about delivering high-quality customer outcomes
• Committed to continuous improvement and operational excellence
• Possesses excellent written and verbal communication skills and can communicate effectively with both technical and non-technical stakeholders
• Harnesses pressure to deliver results and meet business objectives

Please Note Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role.