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- Tasks: Serve as a strategic advisor and technical liaison for clients, driving satisfaction and technology adoption.
- Company: Join Netteam tX, a company that values talent and fosters creativity.
- Benefits: Enjoy competitive salary, work-life balance, and comprehensive training opportunities.
- Why this job: Make a real impact by aligning tech solutions with client needs in a supportive environment.
- Qualifications: Experience in IT advisory roles and strong communication skills are essential.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 35000 - 45000 £ per year.
Location: Newbury
Salary: Competitive
Job Type: Permanent, Full Time
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the Role:
We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth.
Key Responsibilities:
- Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions.
- Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments.
- Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns.
- Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team.
- Compliance & Security: Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations.
About you:
Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable.
Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure.
Why join us?
- Work-life balance is the norm, not a perk
- Enjoy a fun, productive environment with a supportive team
- Workplace pension provided
- Access to comprehensive in-house and external training
- Competitive salary reflecting your skills and experience
Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Account Manager - IT in Newbury employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - IT in Newbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of IT solutions and how they align with business goals. Use real-life examples to demonstrate your impact.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value as an Account Manager. Sometimes, a little initiative goes a long way.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in IT, especially around cloud services and cybersecurity. This not only boosts your confidence but also makes you more appealing to employers. Plus, we’ve got loads of resources on our website to help you out!
We think you need these skills to ace Account Manager - IT in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - IT. Highlight your experience with IT infrastructure, cloud services, and client relationship management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Don’t forget to mention your knack for translating technical concepts into business language.
Showcase Your Technical Savvy: We’re looking for someone who understands the tech landscape. Mention any relevant technologies you’ve worked with, like Microsoft 365, Azure, or cybersecurity solutions. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, like cloud services and cybersecurity. Brush up on how these technologies can benefit clients and be ready to discuss real-world applications.
✨Build Rapport with Stakeholders
During the interview, focus on demonstrating your ability to build relationships. Share examples of how you've successfully engaged with clients in the past, and highlight your communication skills, especially when translating technical jargon into layman's terms.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're not just technically savvy but also a strategic thinker who can handle pressure.
✨Demonstrate Commercial Awareness
Highlight your understanding of the business side of IT. Discuss how you've identified upselling opportunities or contributed to client retention strategies. This will show that you can align technology solutions with business goals, which is key for an Account Manager.