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- Tasks: Build strong client relationships and provide expert IT guidance for innovative solutions.
- Company: Join Netteam tX, a forward-thinking tech company that values talent and growth.
- Benefits: Enjoy a competitive salary, work-life balance, and access to extensive training.
- Why this job: Be a strategic advisor in IT, helping clients navigate emerging technologies and improve their services.
- Qualifications: Experience in IT account management and a passion for technology are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 40000 - 50000 £ per year.
Location: Newbury
Job Type: Permanent, Full Time
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth.
Client Engagement & Relationship Management:
- Lead regular service reviews, including quarterly business reviews and roadmap discussions.
- Gain an in-depth understanding of client IT environments, business priorities, and challenges.
- Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform.
- Translate technical concepts into business-aligned language for non-technical stakeholders.
- Advise on emerging technologies like AI and machine learning, and how these can support client objectives.
- Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments.
Service & Project Oversight:
- Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams.
- Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments.
- Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns.
Account Growth & Opportunity Identification:
- Use data analytics and CRM systems to identify upselling and cross-selling opportunities.
- Collaborate with the sales team to develop technical proposals tailored to client needs.
- Promote new products and services, ensuring all potential growth opportunities are explored.
- Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations.
Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales.
Work-life balance is the norm, not a perk. Workplace pension provided. Access to comprehensive in-house and external training. Competitive salary reflecting your skills and experience.
Diversity and Inclusion:
We value diversity and inclusion; This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Locations
Sales & Accountmanager IT in Newbury, Somerset employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Accountmanager IT in Newbury, Somerset
✨Tip Number 1
Get to know the company inside out! Research Netteam tX, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and how you can fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to IT account management. Think about how you can translate technical jargon into business-friendly language, just like the job requires!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales & Accountmanager IT in Newbury, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - IT. Highlight your experience with IT infrastructure, cloud services, and client relationship management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've successfully advised clients or managed IT projects. Let us know how you can add value!
Showcase Your Technical Knowledge: Since this role involves translating technical concepts for non-technical stakeholders, make sure to demonstrate your understanding of emerging technologies like AI and cloud services. We love seeing candidates who can bridge that gap!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT trends and technologies relevant to the role, like cloud services and cybersecurity. Being able to discuss these topics confidently will show that you're not just a people person but also a tech-savvy advisor.
✨Understand the Client's Needs
Before the interview, research common challenges faced by clients in the IT sector. Think about how you can translate technical solutions into business benefits. This will help you demonstrate your ability to build strong relationships and provide tailored advice.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your experience with service reviews and how you've used data analytics to identify growth opportunities. This will illustrate your strategic approach to account management.
✨Practice Your Communication Skills
Since you'll need to explain complex IT concepts to non-technical stakeholders, practice simplifying your language. Role-play potential scenarios where you might need to advise clients on IT budgets or emerging technologies, ensuring you can communicate effectively and clearly.