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For Companies At a Glance
- Tasks: Engage with clients, provide tech advice, and drive satisfaction and growth.
- Company: Join a dynamic team at Netteam tX, where talent is nurtured.
- Benefits: Enjoy competitive salary, work-life balance, and comprehensive training.
- Why this job: Be a strategic advisor in tech, making a real impact for clients.
- Qualifications: Experience in IT advisory roles and strong communication skills required.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 40000 - 50000 £ per year.
Location: Newbury
Salary: Competitive
Job Type: Permanent, Full Time
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the Role:
We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth.
Key Responsibilities:
- Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions.
- Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments.
- Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns.
- Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team.
- Compliance & Security: Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations.
About you:
Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable.
Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure.
Why join us? Work-life balance is the norm, not a perk. Enjoy a fun, productive environment with a supportive team. Workplace pension provided. Access to comprehensive in-house and external training. Competitive salary reflecting your skills and experience.
Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Locations
Account Manager - IT in Newbury, Somerset employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - IT in Newbury, Somerset
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in IT. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly explain how your skills align with the role of an Account Manager in IT. Focus on your experience with client engagement and technical advisory roles, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Manager - IT in Newbury, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - IT. Highlight your experience with IT infrastructure, cloud services, and client relationship management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Don’t forget to mention your knack for translating technical concepts for non-technical stakeholders.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive customer satisfaction and account growth. Numbers and examples speak volumes, so let us know how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Tech Inside Out
As an Account Manager in IT, it's crucial to have a solid grasp of the technologies you'll be discussing. Brush up on cloud services, cybersecurity, and workplace technologies like Microsoft 365 and AWS. Be ready to explain how these can benefit clients' businesses.
✨Build Rapport with Stakeholders
During the interview, demonstrate your ability to connect with people. Share examples of how you've built strong relationships with clients in the past. Show that you understand the importance of trust and communication in managing client accounts.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific client situations or challenges. Think about times you've successfully resolved issues or identified growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Commercial Awareness
Highlight your understanding of the business side of IT. Be prepared to discuss how you can identify value-based solutions and contribute to clients' ROI. This will show that you're not just tech-savvy but also commercially astute.