Account Manager ICT in Newbury, Somerset

Location: Newbury

Job Type: Permanent, Full Time

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth.

Client Engagement & Relationship Management:

• Lead regular service reviews, including quarterly business reviews and roadmap discussions.
• Gain an in-depth understanding of client IT environments, business priorities, and challenges.
• Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform.
• Translate technical concepts into business-aligned language for non-technical stakeholders.
• Advise on emerging technologies like AI and machine learning, and how these can support client objectives.
• Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments.

Service & Project Oversight:

• Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams.
• Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments.
• Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns.

Account Growth & Opportunity Identification:

• Use data analytics and CRM systems to identify upselling and cross-selling opportunities.
• Collaborate with the sales team to develop technical proposals tailored to client needs.
• Promote new products and services, ensuring all potential growth opportunities are explored.
• Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations.

Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales.

Work-life balance is the norm, not a perk. Workplace pension provided. Access to comprehensive in-house and external training. Competitive salary reflecting your skills and experience.

Diversity and Inclusion:

We value diversity and inclusion; This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.