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- Tasks: Provide 2nd line technical support and resolve client issues in a dynamic environment.
- Company: Leading technology solutions provider based in Manchester.
- Benefits: Competitive salary, personal development opportunities, and a supportive team culture.
- Why this job: Join a tech-savvy team and make a difference in client satisfaction.
- Qualifications: Experience with PSA tools and strong IT principles; customer service background is a plus.
- Other info: Full-time, permanent position with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology solutions provider is seeking a Second Line Support Technician based in Manchester. You will provide 2nd line technical support, resolve technical issues, and maintain client documentation.
The ideal candidate should possess experience with PSA tools and have a strong understanding of IT principles. A background in customer service is also beneficial.
This is a full-time, permanent position offering a competitive salary and opportunities for personal development.
Senior 2nd Line IT Support Engineer in Manchester employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd Line IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being able to solve problems is key, so practice explaining your thought process clearly and confidently.
✨Tip Number 3
Showcase your experience with PSA tools during interviews. We want to hear how you've used them to streamline processes or improve client satisfaction. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior 2nd Line IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PSA tools and IT principles. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior 2nd Line IT Support Engineer role. Share specific examples of how you've resolved technical issues in the past.
Show Off Your Customer Service Skills: Since a background in customer service is beneficial, make sure to mention any relevant experience. We love candidates who can communicate effectively and provide top-notch support to clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support and PSA tools. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Showcase Your Customer Service Skills
Since a background in customer service is beneficial, think of examples where you’ve gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with grace.
✨Familiarise Yourself with the Company
Do a bit of homework on the technology solutions provider. Understand their services, values, and any recent news. This will not only help you tailor your answers but also demonstrate your genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team, the tools they use, and opportunities for personal development. This shows that you’re engaged and serious about finding the right fit for both you and the company.
