At a Glance
- Tasks: Lead revenue growth and shape business strategy in a dynamic environment.
- Company: Join a growing Managed Service Provider with a strong reputation in hospitality.
- Benefits: Competitive salary, career development, and a focus on diversity and inclusion.
- Other info: Opportunity to build and scale a high-performing commercial function.
- Why this job: Play a key role in shaping the future of IT services and drive innovation.
- Qualifications: Proven sales leadership experience in MSP or IT services, with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Location: Newbury (Hybrid - with travel to clients and offices)
Salary: Competitive
Job Type: Full Time, Permanent
We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs.
We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great.
About the role
We're seeking a Sales & Commercial Director to lead our revenue growth as we target 10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation. Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality.
Key Responsibilities
- Revenue Growth & Strategy
- Drive revenue growth and strategy
- Build a reliable sales pipeline
- Develop strategic partnerships
- Account Management & Client Growth
- Lead Account Management
- Deliver regular QBRs
- Promote upsell/cross-sell opportunities
- Oversee technical training for new products
- Maintain strong relationships with key clients
- Establish client feedback systems
- New Business Development
- Direct new business development and market planning
- Manage new client acquisition efforts
- Implement repeatable sales processes
- Align sales and marketing for better results
- Find new routes to market
- Commercial Governance & Profitability
- Manage pricing, commercial models, and margins
- Ensure accurate proposals and service alignment
- Protect against unprofitable engagements
- Standardize contracts and commercial terms
- Pre-Sales & Solution Alignment
- Collaborate with Solutions Architect / Pre-Sales teams
- Maintain structured deal review and approval
- Leadership & Team Development
- Lead and mentor Account Managers, Rev Ops, and Sales Admin
- Build an accountable, high-performing commercial team
- Introduce new working methods to support change
- Strategically improve procedures, standards, and policies
- Oversee technical training for new products
- Monitor CRM usage
- Foster a culture reflecting company values: Secure Own Improve Enable
- Vendor and Partner Management
- Manage vendor relationships and strategies
- Promote partner programs
- Handle vendor escalations
- Present innovative products and brands to clients
- Support sales offers with Account Managers
- Join client and vendor meetings with Account Managers and Commercial Manager
- Cross-Functional Collaboration
- Ensure smooth transition from sales to delivery
- Provide ongoing feedback between clients, sales, and operations
Key Performance Indicators (KPIs)
- Revenue growth (new and existing clients)
- Gross margin and deal profitability
- Pipeline value and conversion rates
- Client retention and account growth
- Proposal accuracy and delivery success rate
- Sales cycle efficiency
About you
Essential
- Proven experience in a senior sales or commercial leadership role within an MSP or IT services business
- Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services
- Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment
- Manage complex, multi-stakeholder sales cycles
- Strong commercial acumen with a focus on margin and profitability
Desirable
- Experience working with hospitality or high-end service sectors
- Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes
- Experience in scaling a business from 5M- 10M+
Personal Attributes
- Commercially astute and results-driven
- Strategic thinker with strong execution capability
- Confident, credible, and client-facing at senior level
- Highly organised with attention to detail
- Collaborative leader who can bridge sales and operations effectively
- Passionate about delivering exceptional client experience
Why join us
- Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector
- Play a key role in shaping the next phase of growth
- Work within a leadership team committed to delivering premium, "5-star" IT services
- Opportunity to build and scale a high-performing commercial function
Diversity and Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.
Sales & Commercial Director in London employer: Netteam tX Ltd
At Netteam tX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and innovation. Our commitment to employee growth is evident through clear career pathways and ongoing training opportunities, all while working in the vibrant setting of Newbury. Join us to play a pivotal role in shaping our future as we deliver top-tier IT services to the hospitality sector and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Commercial Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Sales & Commercial Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on revenue growth strategies and client management. This will demonstrate your knowledge and passion for the role.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their services, culture, and recent news. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team.
We think you need these skills to ace Sales & Commercial Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales & Commercial Director role. Highlight your achievements in revenue growth and team leadership, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our culture and how you can drive innovation and client relationships. Be genuine and let your personality come through.
Showcase Relevant Experience:When detailing your experience, focus on your background in Managed IT Services and any relevant sectors like hospitality. We want to see how you've successfully managed complex sales cycles and led high-performing teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Numbers
As a Sales & Commercial Director, you'll need to demonstrate your understanding of revenue growth and strategy. Be prepared to discuss specific figures from your past roles, such as sales targets you've met or exceeded, and how you achieved them. This shows you’re results-driven and can back up your claims with solid data.
✨Understand the Market
Familiarise yourself with the Managed Service Provider landscape, especially in sectors like hospitality and education. Research competitors and trends in IT services, Microsoft 365, and cybersecurity. This knowledge will help you speak confidently about how you can drive innovation and client relationships in the role.
✨Showcase Leadership Skills
Prepare examples of how you've built and led high-performing teams in the past. Discuss your approach to mentoring and developing talent, as well as how you’ve fostered a culture of accountability and collaboration. This is crucial for a leadership position, and it’ll show that you can align with the company’s values.
✨Engage with Client-Centric Strategies
Since client experience is key, be ready to talk about how you've improved account management and client retention in previous roles. Share specific strategies you've implemented for upselling or cross-selling, and how you’ve maintained strong relationships with key clients. This will highlight your commercial acumen and focus on delivering exceptional service.
