At a Glance
- Tasks: Deliver high-quality technical support on-site and remotely for clients' IT systems.
- Company: Join Netteam tX, a company that values talent and innovation.
- Benefits: Enjoy work-life balance, competitive salary, and comprehensive training opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: IT-related degree or relevant experience in technical support is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newbury
Salary: Competitive
Job Type: Full Time, Permanent
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the role:
As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.
Key Responsibilities
- Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations
- Providing timely updates to clients
- Diagnose and resolve technical issues and provide technical assistance on client sites
- Completing proactive maintenance onsite
- Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
- Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
- Maintain company's Information Security policies and procedures
- Propose improvements to client systems and services to continuously enhance their systems and operations
- Managing your time efficiently and planning your day accordingly
- Keep up to date with new technologies adopted by Netteam and our client base
- Improve your technical knowledge through company training and self-study
- Provide out-of-hours or standby support to our clients on a rota basis
About you:
Experience:
- Ability to work unsupervised, independently and as part of a team
- IT-related degree or relevant qualifications highly desirable
- Demonstrable experience as a Service Desk Engineer
- Able to demonstrate a good all-round knowledge of IT principles
- Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous
- Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous
- Willingness to learn new software and hardware technologies
- Experience supporting Microsoft Windows Server and Desktop environments
- Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services
- Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS)
- Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies
- Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous
- Knowledge of networking technologies including TCP/IP, firewalls, routing and switching
- Ability to run, patch and terminate cabling to support the installation of new hardware
- Experience within an MSP and/or the hospitality sector would be advantageous but is not essential
- Current and valid UK driving licence is essential
Personal Attributes:
- Friendly and professional
- Excited about tech and thrives on developing understanding of new technologies
- Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
- Recognises the importance of frequent and clear communications
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Feel that every day is a day of learning
- Disciplined, with the ability to prioritise and execute tasks under pressure
- Harnesses pressure to deliver results
Why join us?
- We make work life balance a normal, not a benefit
- A fun and productive place to work
- Great team of people to work alongside
- Workplace Pension
- Comprehensive in-house and external training offered
- Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other:
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
StudySmarter Expert Advice🤫
We think this is how you could land Field IT Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Netteam tX Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Netteam tX Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Netteam tX Ltd!
✨Direct Apply to Netteam tX Ltd
Let's not forget to apply directly through the Netteam tX Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field IT Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Netteam tX Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Netteam tX Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Netteam tX Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
