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- Tasks: Engage with clients, provide tech advice, and drive customer satisfaction.
- Company: Join a dynamic team at Netteam tX, where talent is nurtured.
- Benefits: Enjoy work-life balance, competitive salary, and comprehensive training.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be a strategic advisor in IT and make a real impact on client success.
- Qualifications: Experience in IT advisory roles and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth.
Key Responsibilities:- Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions.
- Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments.
- Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns.
- Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team.
- Compliance & Security: Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations.
- Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable.
- Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure.
- Work-life balance is the norm, not a perk
- Enjoy a fun, productive environment with a supportive team
- Workplace pension provided
- Access to comprehensive in-house and external training
- Competitive salary reflecting your skills and experience
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Account Manager - IT employer: Netteam tX Ltd
Contact Detail:
Netteam tX Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - IT
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their tech stack and think about how you can add value as an Account Manager. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! You need to be able to explain complex IT concepts in simple terms. Role-play with a friend or record yourself to refine your delivery. This will help you communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Account Manager - IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - IT. Highlight your experience with client engagement, technical strategy, and any relevant IT skills that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how your background makes you the perfect fit for our team. Don't forget to mention specific examples of your past successes!
Showcase Your Communication Skills: Since you'll be translating technical concepts for non-technical stakeholders, it's crucial to demonstrate your communication prowess in your application. Use clear, concise language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netteam tX Ltd
✨Know Your Tech Inside Out
As an Account Manager - IT, you'll need to demonstrate a solid understanding of various technologies like cloud services and cybersecurity. Brush up on the latest trends and be ready to discuss how these can benefit clients. This shows you're not just familiar with the tech but can also translate it into business value.
✨Build Rapport with Stakeholders
During the interview, focus on your ability to build relationships. Share examples of how you've engaged with clients in the past, especially in challenging situations. Highlight your communication skills and how you can simplify complex technical concepts for non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you've identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your strategic thinking and how you advocate for clients.
✨Demonstrate Commercial Awareness
Understanding the business side of IT is crucial. Be ready to talk about how you've identified upselling opportunities or contributed to revenue growth in previous roles. This shows that you’re not just a tech expert but also someone who can drive business success.