Job Title: IT Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions ...
IT Support Engineer - 3rd Line employer: Netteam tX Ltd Careers
At Netteam tX, we pride ourselves on being an exceptional employer, fostering a culture of continuous learning and innovation in the heart of Manchester. Our commitment to employee growth is evident through our diverse career opportunities and supportive environment, where creativity is encouraged and teamwork thrives. With competitive salaries and a focus on work-life balance, we ensure that our IT Support Engineers not only excel in their roles but also enjoy a fulfilling and rewarding career journey.
