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For Companies At a Glance
- Tasks: Lead NOC and cloud teams, ensuring system reliability and optimising IT infrastructure.
- Company: Join a forward-thinking company focused on modernising network operations and cloud solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a dynamic team environment.
- Why this job: Be at the forefront of tech innovation, making a real impact on business performance and security.
- Qualifications: Bachelor’s degree in IT or related field; 5+ years in network operations with cloud experience.
- Other info: This hybrid role combines NOC and cloud engineering, perfect for tech enthusiasts ready to lead.
The predicted salary is between 48000 - 84000 £ per year.
The role of NOC and Cloud Manager encompasses the responsibilities of overseeing both traditional on-premises network operations and cloud-based networking systems. This role involves leading technical teams, ensuring system reliability, maintaining security standards, and optimizing the organization's IT and cloud infrastructure to meet business objectives. The role is critical for minimizing downtime, enhancing performance, reliability, stability and integrating hybrid network solutions.
Key Responsibilities
- Leadership and Team Management
- Supervise, mentor, and lead NOC and cloud teams to ensure high-quality support.
- Define roles, responsibilities, and expectations for team members.
- Conduct regular performance reviews, training sessions, and professional development programs.
- Manage team schedules to ensure 24/7/365 coverage.
- Collaborate with cross-functional teams, including Development and IT/NOC.
- Lead the transformation from legacy infrastructure practices to a modern IaaS and PaaS platform.
- Infrastructure Design and Implementation
- Design and deploy scalable and secure infrastructure solutions (e.g., VPCs, subnets, gateways) for both cloud and on-premises systems.
- Ensure seamless integration of cloud and on-premises networks (hybrid setups).
- Operations, Monitoring, and Incident Management
- Monitor the performance of both on-premises and cloud-based systems.
- Ensure timely detection, escalation, and resolution of incidents and outages.
- Develop and track key performance indicators (KPIs) such as MTTD and MTTR.
- Automate repetitive tasks using scripts and cloud-native tools.
- Security and Compliance
- Implement and manage infrastructure security measures, including firewalls, VPNs, and intrusion detection systems.
- Ensure compliance with industry standards such as GDPR, ISO 27001 and SOC 2.
- Perform regular audits and address vulnerabilities in both cloud and traditional systems.
- Strategic Planning and Optimization
- Collaborate with cloud architects and IT leaders to align network configurations with business goals.
- Develop strategies to improve NOC processes, efficiency, and hybrid network performance.
- Evaluate and integrate emerging technologies in both cloud and on-premises environments.
- Optimize costs related to network resources and services.
- Create and maintain disaster recovery and high availability plans.
- Develop & Employ ITSM standards and best practices for the operations organization.
- Lead the team to design, develop, and deploy an automation framework supporting AI-Ops.
- Establish FinOps within the operations organization.
- Communication and Reporting
- Serve as the escalation point for critical incidents.
- Provide regular updates and reports on infrastructure performance and incident resolution to stakeholders.
- Develop and provide a cadence for monthly reporting on KPIs such as uptime, availability, ITSM metrics, projects and project status.
Qualifications and Skills
- Education
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Experience
- 5+ years of experience in network operations, with at least 2 years in cloud environments.
- Proven experience in monitoring tools, ITSM platforms, and hybrid or multi-cloud setups.
- Technical Skills
- Strong understanding of networking protocols (TCP/IP, DNS, routing, load balancing).
- Hands-on experience with cloud platforms such as AWS, Azure and VPS (Private and Self Hosted Clouds).
- Familiarity with automation tools like Terraform and Ansible.
- Strong understanding of Cloud Computing architecture and deployment of VMWare technologies including ESXi, VSphere and VMotion.
- Knowledge of ITIL processes and best practices.
- Certifications
- Relevant certifications such as AWS Certified Advanced Networking or Microsoft Certified Azure Network Engineer.
- Soft Skills
- Exceptional leadership, organizational, and problem-solving abilities.
- Strong communication and interpersonal skills to interact with technical and non-technical stakeholders including Sales, Company Management and Customers.
- Adaptability to new technologies and fast-paced environments.
Key Performance Indicators (KPIs)
- Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
- Uptime and network availability percentages.
- Cost efficiency in cloud and on-premises operations.
- Adherence to SLAs and regulatory standards.
- Employee satisfaction and team performance metrics.
This hybrid role integrates the critical responsibilities of both NOC and cloud infrastructure engineering, ensuring the organization is equipped to handle modern infrastructure challenges while maintaining operational excellence.
NOC and Cloud Manager employer: Netsweeper
Contact Detail:
Netsweeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC and Cloud Manager
✨Tip Number 1
Familiarise yourself with the latest cloud technologies and networking protocols. Being well-versed in platforms like AWS and Azure, as well as understanding TCP/IP and DNS, will give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your experience in mentoring and developing team members can set you apart from other candidates.
✨Tip Number 3
Be ready to discuss your experience with incident management and performance monitoring. Prepare specific instances where you improved MTTD and MTTR, as these metrics are crucial for the role.
✨Tip Number 4
Research StudySmarter's current IT infrastructure and any recent projects. Understanding our goals and challenges will allow you to tailor your conversation and demonstrate how you can contribute to our success.
We think you need these skills to ace NOC and Cloud Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations and cloud environments. Emphasise your leadership roles, technical skills, and any specific projects that align with the responsibilities of a NOC and Cloud Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud technologies and network operations. Mention how your background aligns with the key responsibilities outlined in the job description, and provide examples of how you've successfully led teams or implemented infrastructure solutions.
Highlight Relevant Certifications: If you have certifications like AWS Certified Advanced Networking or Microsoft Certified Azure Network Engineer, make sure to include them prominently in your application. This demonstrates your commitment to professional development and expertise in the field.
Showcase Soft Skills: The role requires strong communication and leadership abilities. Use your application to illustrate instances where you've effectively communicated with both technical and non-technical stakeholders, and how you've led teams to achieve their goals.
How to prepare for a job interview at Netsweeper
✨Showcase Your Leadership Skills
As a NOC and Cloud Manager, you'll be leading teams. Be prepared to discuss your leadership style, how you mentor team members, and examples of how you've successfully managed teams in the past.
✨Demonstrate Technical Expertise
Familiarise yourself with key technologies mentioned in the job description, such as AWS, Azure, and automation tools like Terraform and Ansible. Be ready to discuss your hands-on experience and how you've applied these skills in real-world scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle incidents, optimise network performance, or ensure compliance with security standards in both cloud and on-premises environments.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to interact with both technical and non-technical stakeholders. Highlight your experience in reporting and providing updates on infrastructure performance.
