At a Glance
- Tasks: Lead the design and implementation of our ITSM platform, optimising workflows and service delivery.
- Company: Join Netstratum, a forward-thinking company in Middlesbrough, UK.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Be part of a team that values innovation and collaboration.
- Why this job: Transform ITSM processes and make a real impact in a dynamic environment.
- Qualifications: 5+ years of ITSM experience and strong skills in workflow automation and integrations.
The predicted salary is between 60000 - 80000 € per year.
Netstratum is seeking a highly experienced ITSM professional with deep expertise to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale.
Location: Middlesbrough, UK | Type: Full Time
Key Responsibilities
- Platform Implementation & Architecture: lead end‑to‑end implementation and optimization of ITSM platforms, design scalable ITSM workflows aligned with ITIL best practices, configure advanced automation using workflows, business rules, and triggers, and build and optimize service catalogs and self‑service portals.
- CMDB & Asset Management: design and implement CMDB structure (CI classes, relationships), manage asset lifecycle and integrations with discovery tools, establish data governance and maintenance processes.
- Integrations & Automation: integrate ITSM platforms with third‑party systems (e.g., identity providers, monitoring tools), utilize APIs, webhooks, and automation for system interoperability, develop custom solutions where needed (light scripting/logic).
- Stakeholder Collaboration: work with IT, operations, and business teams to define requirements, translate business needs into technical workflows, provide guidance on ITSM best practices and platform capabilities.
Required Qualifications
- 5+ years of hands‑on experience with ITSM platforms.
- Proven experience implementing ITSM in a mid‑to‑large enterprise environment.
- Deep expertise in workflow automation, business rules & triggers, SLA and approval configurations, and service catalog design.
- Experience designing and managing CMDB and asset management systems.
- Familiarity with REST APIs, integrations, and automation tools.
- Strong understanding of ITIL frameworks.
Preferred Qualifications
- ITIL certification (Foundation or higher).
- Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management).
- Experience leading ITSM transformation projects.
What Success Looks Like
- Highly automated, scalable workflows.
- Clean, well‑structured CMDB.
- Improved service delivery and user experience.
Senior Solution Architect / ITSM Engineer employer: Netstratum
Netstratum is an exceptional employer located in Middlesbrough, UK, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development and the chance to lead transformative ITSM projects that make a real impact. Our culture encourages creativity and teamwork, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Architect / ITSM Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past ITSM projects, especially those involving platform implementation and automation. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL best practices and your experience with workflow automation. Be ready to discuss how you've transformed ITSM processes in previous roles—real-life examples go a long way!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive about their job search. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Senior Solution Architect / ITSM Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Solution Architect / ITSM Engineer role. Highlight your experience with ITSM platforms and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about ITSM and how your expertise can help us transform our service management platform. Keep it engaging and personal.
Showcase Your Achievements:Don’t just list your responsibilities—show us what you’ve achieved! Use metrics and examples to demonstrate how you've optimised workflows or improved service delivery in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Netstratum
✨Know Your ITSM Inside Out
Make sure you brush up on your ITSM knowledge, especially around workflow automation and service catalog design. Be ready to discuss specific examples from your past experiences where you've successfully implemented ITSM solutions in a mid-to-large enterprise environment.
✨Showcase Your Technical Skills
Prepare to demonstrate your expertise with integrations and automation tools. Bring examples of how you've used REST APIs or custom scripting to enhance system interoperability. This will show that you can not only architect but also implement effective solutions.
✨Understand the Business Needs
During the interview, focus on how you can translate business requirements into technical workflows. Be prepared to discuss how you've collaborated with various stakeholders in the past to ensure that ITSM processes align with business goals.
✨Highlight Your ITIL Knowledge
Since a strong understanding of ITIL frameworks is crucial for this role, make sure to mention any relevant certifications you hold. Discuss how you've applied ITIL best practices in your previous roles to optimise workflows and improve service delivery.
