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- Tasks: Lead the design and implementation of our ITSM platform, optimising workflows and managing assets.
- Company: Join Netstratum, a global leader in telecom tech and innovative software solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a vibrant, diverse team in a fast-paced, learning-focused environment.
- Why this job: Make a real impact in telecom and AI while working with cutting-edge technology.
- Qualifications: Deep expertise in Freshservice, ITIL frameworks, and experience in ITSM transformation projects.
The predicted salary is between 60000 - 80000 £ per year.
Netstratum is a global product development company specializing in custom software and enterprise IT services. With teams across ten global locations, we combine local insight with global expertise to deliver innovative, purpose-driven solutions. As a leader in telecom tech, we build secure, high-performance Unified Communication Systems used by Tier-1 providers, enterprises, and governments. Our in-house AI platform is built for scale, security, and real-world impact. Join a vibrant, diverse team working on cutting-edge projects in telecom, AI, IoT, and digital transformation - within a fast-paced, learning-focused environment.
Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform.
- Lead end-to-end implementation and optimization of Freshservice
- Design scalable ITSM workflows aligned with ITIL best practices
- Oversee data migration (tickets, users, assets, CMDB)
- Manage asset lifecycle and integrations with discovery tools
- Establish data governance and maintenance processes
- Work with IT, operations, and business teams to define requirements
- Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design
- Experience designing and managing CMDB and asset management systems
- Strong understanding of ITIL frameworks
- ITIL certification (Foundation or higher)
- Basic scripting knowledge (JavaScript or similar)
- Experience leading ITSM transformation projects
Improved service delivery and user experience.
Senior Solution Architect / ITSM Engineer in Middlesbrough employer: Netstratum Technologies
Contact Detail:
Netstratum Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Architect / ITSM Engineer in Middlesbrough
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or conferences related to ITSM and telecom tech. Engaging with professionals in the field can open doors and give us insights into unadvertised job opportunities.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your experience with Freshservice and ITIL frameworks. This could be a game-changer during interviews, as it demonstrates your hands-on skills and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky interview questions! Research common queries for Senior Solution Architect roles and practice your responses. We want to convey our deep understanding of service management platforms and how we can lead successful implementations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our vibrant team!
We think you need these skills to ace Senior Solution Architect / ITSM Engineer in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Solution Architect / ITSM Engineer role. Highlight your experience with Freshservice and ITIL frameworks, as well as any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telecom tech and how your expertise can contribute to our innovative projects. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Did you lead a successful ITSM transformation project? Share the results! We’re all about real-world impact here at Netstratum.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Netstratum Technologies
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL frameworks before the interview. Be ready to discuss how you've applied these principles in past projects, especially in relation to Freshservice and service management platforms.
✨Showcase Your Technical Skills
Prepare to demonstrate your expertise in workflow automation and asset management systems. Bring examples of how you've designed scalable ITSM workflows and managed CMDBs, as this will show your hands-on experience.
✨Understand Their Products
Familiarise yourself with Netstratum's offerings, particularly their Unified Communication Systems and AI platform. Being able to discuss how your skills can enhance their products will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about their current projects and challenges. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially in a fast-paced, learning-focused environment.