As an ACI Engineer, you will be instrumental in designing, implementing, and maintaining our Cisco ACI fabric. You\'ll play a key role in automating network infrastructure, ensuring optimal performance, and securing our data center environment.
Senior Consultant Job Description
Common Responsibilities:
− Successfully manages customer relationships − Supports delivery of service program to major customers.
− Performs analysis of complex network designs.
− Builds simulated networks in test labs to resolve complex problems and compatibility issues.
− Conforms to service delivery of Advanced Services standards.
− Supports delivery of service program to customers.
− Performs analysis of complex network designs.
− Questions ways of working and suggests improvements.
− Provides remote or onsite deployment support.
− Performs analysis and diagnosis of complex networking problems.
− Generates reusable Intellectual Capital in the form of standard customer deliverables.
− May perform customer facing presentations
– QBR, Training, and TOI.
− May collaborate proactively with other CE’s to ensure optimal use of resources to meet customer needs
− Generates reusable Intellectual Capital in the form of standard customer deliverables.
− Performs analysis and diagnosis of highly complex networking problems.
− Performs analysis of highly complex network designs.
− Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
− Introduces new ways of working
− Demonstration of Cisco products and solutions to customers.
− Ability to sell / present to customers the value of Advanced Services
− Collaborates proactively with other CE’s to ensure optimal use of resources to meet customer needs.
− Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions
The Senior Consultant may perform any of the following components of the role breakdown depending on specific engagements:
Proactive Service & Support:
− Works extensively with clients, Account Team and resources on developing a strategy and the deployment of most complex services and required Network Support Systems
− Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
− Leads design workshop
Reactive Service & Support:
− Assures that the most complex customer network problems across a broad range of technologies are properly and quickly resolved.
− Acts as a focal point for most complex network problem resolution
Required Skills
In addition to consultant
− Expert level internetworking troubleshooting in a large-scale network environment.
− Undertake support as designated Advanced Services Consultant for large-scale networks.
Must possess strong technical account management skills. Minimum 1 year of experience in high-level support.
− Large-scale network design skills.
− In-depth knowledge of network management, network availability & capacity planning.
− Expert level knowledge and hands-on experience in Cisco Data Center technologies, including Nexus and ACI.
− Expert level internetworking troubleshooting in a large-scale network environment.
− Undertake support as designated Advanced Services engineer for large-scale networks. Must possess strong technical account management skills. Minimum 1 year of experience in Advanced Services or high-level support.
− Very Strong Consulting and communication skills − Professional level CCDP or CCNP and CCIE written
Preferred Skills
- CCIE lab STRONGLY preferred
- Expert knowledge of at least one technology and aiming for expertise in at least one other technology - Some experience in a leadership role
Experience
− Typically requires BS, CS, or University degree equivalent plus 5-8 years\' experience in network Consulting or telecommunications support environment. Advanced degree is also preferred.
Type and Size of Projects
− Leads and works on projects that are strategic, of high visibility, and involve highly complex emerging technologies and solutions integration. Is size a determinant
− Represents Advanced Services in providing leadership and direction on solutions that maximize the business benefits to the customer
Accountability
− Accountable to highest levels of senior management to ensure project commitments and Advanced Services deliverables are met. Recommends and initiates projects to benefit customers and Advanced Services wide objectives.
Interface & Communication
− Leads others in a team environment to achieve common goals. Provides technical leadership to customers & internal resources.
− Shapes the opinions of key stakeholders (customers, vendors, business partners).
− Resolves problems that have been escalated to the highest level for mission critical implementations.
− Focuses organizations on doing what is best for the customer
− Participates as special beta testers, works with BUs, member of v-technical teams, etc.
Problem Solving
− Solves complex, cross-functional issues that cross many technologies. Can apply good analytic process to any issue to help bring to resolution.
Core competencies
− Strong understanding of all chosen current technologies and good understanding of emerging technologies. Focus on technology and how to use it.
− Proven technical project management skills.
− Strong technical presentation skills to all levels, especially to customer senior management.
− Leadership and mentoring skills. − Ability to influence at senior level and within customer organizations.
