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- Tasks: Monitor and troubleshoot network systems in a fast-paced, 24x7 environment.
- Company: Join a leading IT services company with a focus on innovation.
- Benefits: Gain valuable experience, flexible shifts, and opportunities for professional growth.
- Why this job: Be the frontline hero ensuring network reliability and performance.
- Qualifications: 1-3 years in NOC or IT support; knowledge of networking concepts required.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a vigilant and detail-oriented NOC L1 Engineer to join our 24x7 Network Operations Center. As a frontline guardian of our network infrastructure, you will be responsible for the continuous monitoring of our systems, servers, and network elements. This is a critical role focused on the initial detection, triage, and documentation of events and incidents. You will be the first to respond to alerts, following established Standard Operating Procedures (SOPs) to perform basic troubleshooting and ensure swift escalation of complex issues to higher-tier engineers. The ideal candidate is a process-driven individual with strong communication skills and a foundational understanding of network technologies, who thrives in a fast-paced, structured environment.
Responsibilities:
- Utilize advanced network monitoring tools to continuously track the performance, availability, and health of network infrastructure, servers, and applications.
- Act as the first point of contact for all automated alerts and alarms, performing initial assessment of severity and impact to initiate the appropriate response procedures.
- Perform first-level troubleshooting for straightforward network issues, following documented SOPs and runbooks to resolve common problems related to connectivity, hardware, and software.
- Meticulously document all activities, including incident creation, troubleshooting steps taken, and resolution details, within the corporate ticketing system (e.g., ServiceNow, Remedy).
- Escalate unresolved or complex incidents to NOC L2 Engineers in a timely and efficient manner, providing clear and concise information to facilitate rapid resolution.
- Provide clear and consistent updates to internal stakeholders and customers regarding incident status and progress, ensuring transparency throughout the incident lifecycle.
- Assist with basic network configuration tasks and the execution of pre-approved, routine maintenance activities under the guidance of senior engineers.
- Participate in shift handovers, effectively communicating the status of ongoing issues to ensure operational continuity.
Requirements:
- 1-3 years of experience in a Network Operations Center (NOC), IT help desk, or a similar technical support role.
- A Bachelor's or Associate's degree in Information Technology, Computer Science, or a related field is preferred. Relevant experience will be considered.
- Foundational knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, and an understanding of LAN/WAN environments.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, Datadog) and trouble-ticketing systems.
- Strong problem-solving skills with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills, with a strong emphasis on customer service.
- Ability to work in a 24x7 shift-based environment, including nights, weekends, and holidays.
- Industry certifications such as CompTIA Network+, CompTIA A+, or Cisco Certified Technician (CCT) are highly desirable.
- Must be highly organized, detail-oriented, and capable of managing multiple tasks in a high-pressure environment.
Network Operations Center L1 employer: NETS-International Group
Contact Detail:
NETS-International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center L1
✨Tip Number 1
Get familiar with the tools! Before your interview, make sure you know your way around network monitoring tools like SolarWinds or Nagios. We want to see that you can hit the ground running and understand the tech we use.
✨Tip Number 2
Practice your troubleshooting skills! Brush up on basic networking concepts like TCP/IP and DNS. We love candidates who can demonstrate a methodical approach to solving problems, so be ready to talk through your thought process.
✨Tip Number 3
Show off your communication skills! As a NOC L1 Engineer, you'll need to keep everyone in the loop. Prepare examples of how you've effectively communicated during past incidents or issues, and don’t forget to highlight your customer service experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows us you're serious about joining our team and helps us get you into the right role faster.
We think you need these skills to ace Network Operations Center L1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations or technical support. We want to see how your skills match the NOC L1 role, so don’t be shy about showcasing your knowledge of networking concepts and tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the NOC L1 position and how your background makes you a great fit. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your written communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at NETS-International Group
✨Know Your Networking Basics
Brush up on your foundational knowledge of networking concepts like TCP/IP, DNS, and DHCP. Be ready to discuss how these protocols work and their importance in a NOC environment. This will show that you understand the core responsibilities of the role.
✨Familiarise Yourself with Monitoring Tools
Make sure you have a good grasp of network monitoring tools such as SolarWinds or Nagios. If you’ve used any trouble-ticketing systems like ServiceNow, be prepared to share your experiences. This practical knowledge can set you apart from other candidates.
✨Practice Your Troubleshooting Approach
Since the role involves initial troubleshooting, think through some common network issues and how you would resolve them. Prepare to explain your methodical approach to problem-solving during the interview, as this is crucial for success in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice articulating your thoughts clearly, especially when discussing technical topics. Be ready to demonstrate how you would keep stakeholders updated during incidents, as transparency is vital in a NOC setting.