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- Tasks: Troubleshoot complex network issues and mentor junior engineers in a dynamic environment.
- Company: Join NETS-International Group, a leader in IT services and consulting.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact on network stability while working with cutting-edge technologies.
- Qualifications: 3-5 years in network operations, expert in routing protocols, and strong problem-solving skills.
- Other info: Exciting chance to automate tasks and enhance operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and analytical NOC L2 Engineer to serve as a key escalation point within our Network Operations Center. This role is responsible for the in-depth investigation, diagnosis, and resolution of complex network and system incidents that are beyond the scope of our L1 team. As a NOC L2 Engineer, you will leverage your deep technical expertise in routing, switching, and network infrastructure to perform root cause analysis and implement lasting solutions. Beyond reactive troubleshooting, you will proactively identify recurring issues, contribute to the improvement of operational processes, and mentor junior engineers. The ideal candidate is a seasoned network professional with a passion for problem-solving, a strong command of multi-vendor network technologies, and a drive to enhance network stability and performance.
Responsibilities
- Act as the primary technical escalation point for the NOC L1 team, taking ownership of complex and high-priority incidents to drive them to resolution.
- Perform advanced troubleshooting and in-depth root cause analysis for complex issues affecting multi-vendor network infrastructure, including routers, switches, firewalls, and load balancers.
- Configure and troubleshoot advanced routing protocols such as BGP and OSPF, and switching technologies including VLANs, STP, and VPC/MLAG across Cisco, Juniper, and other enterprise platforms.
- Proactively identify trends and recurring problems, working with engineering and architecture teams to develop and implement permanent solutions to prevent future occurrences.
- Develop, refine, and document operational procedures, runbooks, and knowledge base articles to enhance the efficiency and effectiveness of the entire NOC team.
- Participate in the planning and execution of scheduled network maintenance, upgrades, and migrations, owning the change management process for these activities.
- Provide technical leadership and mentorship to NOC L1 Engineers, coaching them on troubleshooting techniques and best practices.
- Collaborate with vendors, carriers, and other internal IT teams to coordinate the resolution of service-impacting issues.
- Find opportunities to automate repetitive tasks and workflows using scripting languages (e.g., Python, PowerShell) to improve operational efficiency.
Requirements
- 3-5+ years of experience in a Network Operations Center or as a Network Engineer, with at least 2 years in a Tier 2 or equivalent escalation role.
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Expert-level knowledge of LAN/WAN protocols and topologies, including an in-depth understanding of TCP/IP, BGP, OSPF, EIGRP, and MPLS.
- Extensive hands-on experience with enterprise-grade network hardware from vendors such as Cisco (Nexus, Catalyst, ASR), Juniper, and Palo Alto Networks.
- Proficiency with network monitoring and analysis tools (e.g., SolarWinds, Wireshark, NetScout) to diagnose complex performance issues.
- Strong understanding of network security principles and experience with firewall and VPN configuration and troubleshooting.
- A professional-level certification such as Cisco CCNP Enterprise, Juniper JNCIS-ENT, or equivalent is highly required.
- Demonstrated ability to document technical solutions and create clear, concise operational procedures.
- Excellent analytical, problem-solving, and critical thinking skills, with the ability to work under pressure in a dynamic environment.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Network Operations Center Engineer in England employer: NETS-International Group
Contact Detail:
NETS-International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Engineer in England
✨Tip Number 1
Network with industry professionals! Reach out to people in your network or connect with others on platforms like LinkedIn. A personal introduction can make all the difference when applying for a role like NOC L2 Engineer.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice explaining complex network issues and solutions clearly, as you’ll likely need to demonstrate your expertise in routing and switching during the interview.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss past experiences where you identified trends and implemented solutions. This will highlight your proactive approach, which is key for a role focused on enhancing network stability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at NETS-International Group.
We think you need these skills to ace Network Operations Center Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network operations and troubleshooting. Use keywords from the job description to show that you’re a perfect fit for the NOC L2 Engineer role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled complex network issues and contributed to team success. Keep it engaging and relevant to the role.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with routing protocols, network hardware, and any relevant certifications. This is your moment to impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at NETS-International Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN/WAN protocols, especially TCP/IP, BGP, and OSPF. Be ready to discuss your hands-on experience with enterprise-grade network hardware like Cisco and Juniper, as well as any troubleshooting you've done with network monitoring tools.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Highlight your analytical approach and how you performed root cause analysis to implement lasting solutions. This will demonstrate your capability to handle high-priority incidents effectively.
✨Be Ready to Discuss Automation
Since the role involves improving operational efficiency, think about how you've used scripting languages like Python or PowerShell to automate tasks. Be prepared to discuss any projects where you've successfully implemented automation to streamline processes.
✨Mentorship Matters
As a NOC L2 Engineer, you'll be mentoring junior engineers. Think about your previous experiences in coaching or leading teams. Be ready to talk about how you've shared knowledge and best practices, and how you can contribute to the growth of the NOC team.
