At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for Sysco employees.
- Company: Join Sysco International, a global leader in foodservice and supply chain solutions.
- Benefits: Enjoy competitive salary, health insurance, remote work options, and career growth opportunities.
- Other info: Flexible working arrangements and a culture that promotes innovation and personal growth.
- Why this job: Be the go-to tech hero in a dynamic, diverse environment while making a real impact.
- Qualifications: Bilingual in English and Swedish with experience in IT support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About The Company
Sysco International is a global leader in the supply chain and foodservice industry, dedicated to providing innovative solutions and exceptional service to clients across various sectors. With a strong commitment to excellence, innovation, and sustainability, Sysco International continuously strives to enhance its operational efficiency and customer satisfaction. Our company values diversity, inclusion, and professional growth, fostering a dynamic work environment where employees are empowered to contribute their best.
About The Role
We are seeking a highly motivated and bilingual Service Desk Analyst to join our dedicated Service Desk team on a full-time, permanent basis. This role is pivotal in ensuring the smooth operation of our internal IT support services, acting as the first point of contact for Sysco employees across the UK and Ireland. The successful candidate will provide level 1 support, addressing technical issues, troubleshooting hardware and software problems, and delivering outstanding customer service in both English and Swedish. Reporting directly to the Team Lead, Service Desk, the analyst will handle inquiries via phone, chat, and portal, ensuring timely resolution or appropriate escalation of incidents. This position offers an excellent opportunity for individuals passionate about IT support, customer service, and working in a dynamic, global environment.
Qualifications
- Previous experience working in a Service Desk or comparable IT support environment
- Proficiency with ServiceNow ITSM workflows and ticketing systems
- Strong communication skills in both English and Swedish, with the ability to listen actively and convey technical information clearly
- Detail-oriented with good judgment and proactive problem-solving abilities
- Knowledge of Microsoft Office 365 applications and standard network troubleshooting tools
- Ability to troubleshoot and resolve technical issues independently
- Familiarity with ITIL principles and best practices
- Ability to work effectively remotely and collaboratively within a team setting
Preferred qualifications include relevant certifications such as ITIL V4, ITSM, AWS, or Microsoft MCSE, and a degree or equivalent experience in Information Technology or related fields.
Responsibilities
- Address and resolve non-critical incidents and service requests, ensuring all activities are accurately logged in ServiceNow
- Provide professional, timely, and courteous customer support to internal users
- Escalate or reassign unresolved incidents to appropriate technical teams or specialists
- Analyze and troubleshoot hardware and software issues using standard diagnostic tools and methodologies
- Maintain comprehensive and clear documentation of case details, including steps taken and customer impact
- Meet or exceed performance metrics such as customer satisfaction scores (CSat) and quality assurance standards
- Continuously expand knowledge of Sysco’s products, services, and support procedures
- Create and update knowledge base articles to facilitate first-call resolution and self-service options
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage for internal users
- Complete ongoing training and development to uphold Sysco’s Mission and Values, fostering a culture of excellence and continuous improvement
Benefits
Sysco International offers a comprehensive benefits package designed to support our employees’ well-being and professional development. These benefits include competitive salary packages, health insurance, retirement plans, and paid time off. Employees also have access to ongoing training programs, certifications, and career advancement opportunities within a global organization. We promote a healthy work-life balance and provide a supportive environment that encourages innovation, teamwork, and personal growth. Additionally, our flexible working arrangements enable employees to work remotely, fostering a productive and satisfying work experience.
Equal Opportunity
Sysco International is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, age, sexual orientation, national origin, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our customers and innovate effectively. All qualified applicants will receive consideration for employment without regard to any protected status, and we are dedicated to providing a supportive environment where every employee can thrive and succeed.
Service Desk Analyst employer: Netrolynx AI
Sysco International is an exceptional employer that prioritises employee well-being and professional growth within a dynamic, global environment. With a comprehensive benefits package, including competitive salaries, health insurance, and flexible working arrangements, employees are empowered to achieve a healthy work-life balance while contributing to innovative solutions in the foodservice industry. The company's commitment to diversity and inclusion fosters a supportive culture where every team member can thrive and develop their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Netrolynx AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Netrolynx AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Netrolynx AI:Your cover letter is your chance to shine! Tell us why you want to work at Netrolynx AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Netrolynx AI!
How to prepare for a job interview at Netrolynx AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
