Technical Support Engineer in North East

Our client is seeking a dedicated Internal Technical Sales Engineer with expertise in industrial electrical control and automation. This role involves providing comprehensive sales and technical support to the company's external customer base, fostering strong relationships, and promoting a wide range of electrical and automation products. The successful candidate will play a vital part in driving sales growth by understanding customer needs, offering technical solutions, and ensuring the right products are selected for various applications. The role requires a proactive approach, excellent communication skills, and a technical background in electrical engineering or related fields. The Internal Sales Engineer will primarily serve clients in the North of the Tyne area, including North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, and Blyth. The position offers a negotiable salary package, pension scheme, and other benefits. The candidate should be comfortable working within a small team environment, engaging in diverse duties, and contributing to the overall success of the branch. This role is ideal for individuals with a strong technical foundation, commercial awareness, and a passion for customer service in the electrical control and automation industry.

Qualifications

The ideal candidate will possess a combination of technical knowledge and commercial acumen. Relevant qualifications include GCSE Maths and English (or equivalent), with optional but advantageous qualifications such as ONC/HNC in Electrical Engineering or other electrical engineering certifications. Demonstrated experience or knowledge in electrical distribution, control gear, automation equipment, PLCs, HMIs, sensors, and industrial communication systems is highly desirable. Proficiency in Microsoft Office and data entry systems is essential. A full clean driving license is required, as the role may involve visiting customer sites and supplier locations. Candidates with experience in sales, customer service, or electrical engineering roles are encouraged to apply, whether they are seasoned professionals or recent graduates seeking to develop their careers in technical sales.

Responsibilities

The primary responsibilities of the Internal Technical Sales Engineer include responding to technical product inquiries, providing expert advice on product selection, and offering suitable alternatives when necessary. The role involves understanding the full product range through training, maintaining up-to-date knowledge of industry trends, and effectively communicating technical information to customers. The candidate will generate quotations, assess competitive market conditions, and aim to secure orders while maintaining profitability. Collaboration with Field Sales Engineers and other team members is essential to achieve sales targets and branch objectives. Additional duties encompass managing customer relationships, identifying new sales opportunities, and supporting marketing initiatives. The role may also involve administrative tasks such as order processing, maintaining accurate records, and preparing reports. Flexibility and a willingness to undertake various duties within a small team environment are vital for success. The candidate should demonstrate a proactive attitude, problem-solving skills, and the ability to adapt to changing customer needs and industry developments.

Benefits

Joining our client offers a competitive salary package that is negotiable based on experience and qualifications. The role includes a pension scheme, which provides financial security for the future, along with other benefits such as paid holidays, training opportunities, and career development support. The company values work-life balance and offers a supportive working environment where employees can grow and thrive. Additionally, the role provides the chance to work within a dynamic industry sector, gaining valuable technical and commercial experience that can enhance your professional profile.

Equal Opportunity

Our client and Rise Executive Search & Recruitment Ltd are committed to promoting diversity and inclusion within the workplace. We provide equal employment opportunities to all applicants regardless of race, gender, age, religion, disability, or background. We believe that a diverse workforce fosters innovation, creativity, and a positive working environment. All candidates will be considered based on their skills, experience, and potential to succeed in the role. We encourage applications from individuals of all backgrounds and are dedicated to creating an inclusive atmosphere where everyone can achieve their full potential.