IT Support Engineer in Macclesfield

Adria Solutions Ltd is a leading technology services provider dedicated to delivering innovative IT solutions to a diverse range of clients. With a strong focus on quality, reliability, and customer satisfaction, we specialise in supporting businesses through tailored IT support, infrastructure management, cloud computing, and cybersecurity services. Our team of experienced professionals is committed to staying at the forefront of technological advancements to ensure our clients achieve their digital transformation goals. We foster a collaborative and inclusive work environment that encourages continuous learning and professional development.

We are seeking an experienced IT Support Engineer to join our dynamic Service Desk team in Macclesfield. This role offers an exciting opportunity to work in a hybrid environment, providing both remote and onsite technical support across a variety of IT infrastructure, cloud technologies, and cyber‑security solutions. As an integral part of our team, you will be responsible for managing and resolving service tickets, implementing technical solutions, and supporting our clients’ IT environments to ensure optimal performance and security. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem‑solving.

• Proven experience in technical support roles, particularly within infrastructure, cloud, and endpoint environments.
• Strong knowledge of Microsoft 365 technologies, including Defender, Intune, Exchange Online, SharePoint, Teams, and OneDrive.
• Experience with Windows Server, networking (routers, switches), and VoIP systems.
• Hands‑on experience with cyber‑security tools and threat monitoring systems.
• Familiarity with Microsoft Azure (desirable but not essential).
• Excellent troubleshooting, diagnostic, and problem‑solving skills.
• Effective communication skills and the ability to deliver exceptional customer service.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent are advantageous.

• Managing and resolving service tickets promptly, adhering to established SLAs to ensure high‑quality support.
• Handling both initial support requests and escalated issues, maintaining high levels of customer satisfaction.
• Completing sales orders and project work within agreed timelines, ensuring seamless delivery.
• Implementing approved technical solutions remotely or onsite, tailored to client needs.
• Supporting the continuous improvement of Service Desk technologies, processes, and workflows.
• Developing, maintaining, and updating operational procedures, technical documentation, and user guides.
• Monitoring cyber‑security threats and vulnerabilities, responding proactively to mitigate risks.
• Performing routine maintenance tasks such as backups, updates, and network device configurations.
• Communicating effectively with internal teams and clients regarding technical issues, security alerts, and best practices.
• Staying informed about emerging technologies and industry trends, contributing to the development of best practice standards.
• Promoting awareness of infrastructure and platform technologies across the organization to enhance operational efficiency.

• A competitive salary package aligned with industry standards.
• A hybrid working model that combines remote work with onsite support, providing flexibility and work‑life balance.
• Opportunities for professional development and career progression within a supportive team environment.
• Access to modern technologies and tools to enhance your technical skills.
• Collaborative work culture that values innovation, teamwork, and continuous improvement.
• Comprehensive health and wellness benefits, including health insurance options.
• Participation in industry training programs and certification sponsorships.
• Regular team events and activities to foster a positive and engaging workplace atmosphere.

Adria Solutions Ltd is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. Our goal is to foster a workplace culture that values different perspectives and experiences, ensuring everyone has the opportunity to thrive and succeed.