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- Tasks: Provide advanced technical support and deliver strategic IT solutions for clients.
- Company: Join Netrio, a leading IT managed service provider with a global presence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, innovative company.
- Why this job: Make a real impact by solving complex IT challenges and mentoring junior engineers.
- Qualifications: 5+ years in IT support, expert knowledge of systems, networks, and security.
The predicted salary is between 55000 - 70000 £ per year.
We are seeking a highly skilled and experienced Systems Engineer to join our Managed Services team. The Systems Engineer plays a critical role in providing advanced technical support, solving complex issues, and delivering strategic IT solutions for our clients. You will act as the highest escalation point for support tickets, mentor junior engineers, and work directly with our clients to ensure seamless IT operations. This role requires a deep understanding of infrastructure, networks, security, and systems, combined with excellent communication and problem‑solving skills.
Key Responsibilities
- Escalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams are unable to resolve, including servers, networks, and critical infrastructure.
- System Administration: Manage and maintain clients' IT environments, including servers, virtualization platforms (VMware, Hyper‑V), cloud infrastructure (Azure, AWS), and network configurations.
- Network Management: Configure and troubleshoot firewalls, VPNs, switches, routers, and wireless solutions, ensuring optimal network performance and security.
- Security Management: Implement and manage security solutions, including firewalls, antivirus, endpoint protection, vulnerability management, and patching protocols.
- Project Implementation: Work on large‑scale projects such as server migrations, cloud deployments, network overhauls, and security upgrades for our clients.
- Client Consultation: Act as a trusted advisor for clients, providing recommendations and strategic solutions to improve their IT infrastructure and ensure business continuity.
- Documentation: Maintain comprehensive and up‑to‑date documentation for systems, processes, and client environments.
- Mentorship & Training: Provide guidance, mentorship, and training to Tier 1 and Tier 2 engineers to improve overall team performance.
- Automation & Optimization: Develop scripts and automation workflows to enhance service efficiency, streamline tasks, and reduce manual intervention.
- Vendor Management: Collaborate with hardware and software vendors to resolve issues and manage warranties, renewals, and licensing.
Required Skills & Qualifications
- Experience: Minimum 5+ years of experience in an IT support role, preferably within an MSP environment.
- Expert-level knowledge: Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy, etc.).
- Strong experience: Virtualization platforms (VMware, Hyper‑V).
- Proficient: Cloud platforms (Microsoft Azure, AWS).
- Deep understanding: Networking principles and devices (firewalls, switches, VLANs, VPNs, etc.).
- Experience: Backup and disaster recovery solutions.
- Advanced troubleshooting skills: For hardware, software, and network issues.
- Certifications: Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), or AWS Certified Solutions Architect.
- Problem‑Solving: Ability to solve complex technical issues efficiently and independently.
- Communication: Strong verbal and written communication skills to interact with clients, vendors, and colleagues.
- Time Management: Ability to manage multiple tasks and projects with varying priorities in a fast‑paced environment.
- Attention to Detail: Ability to document solutions clearly and ensure no details are overlooked.
Preferred Qualifications
- Experience with Managed Services Tools: Familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.
- Scripting & Automation: Experience with PowerShell, Bash, or other scripting languages to automate routine tasks.
- Cloud Experience: Hands‑on experience with Microsoft 365, Google Workspace, or other SaaS solutions.
Netrio is a full‑service IT managed service provider (MSP) dedicated to helping mid‑market and enterprise organizations modernize, secure, and scale their technology environments. We deliver a comprehensive suite of solutions – from managed IT infrastructure and cybersecurity to cloud, connectivity, voice, and custom application development – all designed to reduce cost and risk while driving innovation, efficiency, and growth. With teams and offices across the U.S. and internationally, and a strong track record of client retention, Netrio combines deep expertise with proactive service to keep businesses running at their best.
Senior Systems Engineer employer: Netrio
Contact Detail:
Netrio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Don’t underestimate the power of LinkedIn. Make sure your profile is up-to-date and showcases your skills. Engage with posts, share your insights, and connect with recruiters. It’s a great way to get noticed!
✨Tip Number 3
Practice your interview skills! Mock interviews can help you feel more confident. Focus on articulating your problem-solving process and technical expertise clearly. Remember, it’s not just about what you know, but how you communicate it.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience and skills, and don’t forget to follow up after applying. It shows your enthusiasm!
We think you need these skills to ace Senior Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Systems Engineer role. Highlight your relevant experience, especially in IT support and systems management, and don’t forget to mention any certifications you hold that are listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Managed Services team. Share specific examples of how you've solved complex issues or improved IT operations in your previous roles.
Show Off Your Communication Skills: Since this role involves client interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, show us how you can convey technical information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Netrio
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems, networks, and security. Be ready to discuss your experience with VMware, Azure, and AWS, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to tackle challenges head-on, which is crucial for a Senior Systems Engineer.
✨Communicate Clearly and Confidently
Since this role involves client interaction, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical clients, so being able to simplify your language while maintaining accuracy is key. Consider doing mock interviews with friends or colleagues to refine your communication skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.