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- Tasks: Provide top-notch support for clients using cutting-edge technology in a fast-paced environment.
- Company: Join Netrio, a dynamic company making waves in tech support.
- Benefits: Competitive salary, professional growth, and a chance to work with innovative tools.
- Other info: Opportunity for self-improvement and career advancement in a supportive team.
- Why this job: Be a key player in enhancing client experiences and shaping their tech environments.
- Qualifications: 5+ years of desktop support experience and exceptional communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
As a dedicated Sr. Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio. You will be using cutting edge technology in supporting various clients, as well as evaluating all nodes in an environment and making recommendations based on the client’s requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as possessing a drive for self-improvement.
What you'll do:
- Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
- Office 365 applications and Windows 10 operating system support
- Microsoft Active Directory and Office 365 Exchange Online management
- Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
- HP Workstation, HP Thin Client, Lenovo laptop management and support
- Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
- Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
- Supporting video conferencing systems (Zoom, Neat, Poly)
- Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
- Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
- Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
- Office moves and build outs
- Device inventory and asset management
- Employee onboarding/offboarding
Qualifications:
- Minimum 5 years desktop support experience at hedge fund or investment advisor ideally
- Exceptional customer service with strong written and oral communication skills
- Strong drive and passion for technology and self-development
- Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
- Ability to work independently and multi-task
- Keen attention to detail, with commitment to follow through and follow-up
- Extensive understanding of desktop support standards and best practices including related hardware and software
- Experience supporting remote users and troubleshooting remote VPN/VDI connections
- Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
Senior Systems Analyst in Belfast employer: Netrio
Contact Detail:
Netrio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Analyst in Belfast
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Senior Systems Analyst role!
✨Tip Number 2
Show off your skills! If you’ve got experience with WIN10, WIN11, or any of the tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining us at Netrio. Tailor your application to show how you can create a positive experience for our clients.
✨Tip Number 4
Prepare for interviews by brushing up on your problem-solving skills. Be ready to discuss how you would handle specific scenarios related to desktop support and client interactions. Confidence and clarity in communication will set you apart!
We think you need these skills to ace Senior Systems Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Systems Analyst. Highlight your experience with WIN10, WIN11, and any relevant ticketing systems. We want to see how your skills align with what Netrio is looking for!
Showcase Your Communication Skills: Since excellent verbal and written communication is key, consider including examples of how you've effectively communicated with clients or team members in the past. This will help us see your ability to create positive experiences for clients.
Detail Your Technical Expertise: Don’t hold back on showcasing your technical skills! Mention your experience with Office 365, Citrix Cloud, and any troubleshooting you've done. We love seeing candidates who are passionate about technology and self-improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Let’s make this happen!
How to prepare for a job interview at Netrio
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as Office 365 applications. Be prepared to discuss your experience with ticketing systems and any specific technologies mentioned in the job description, like Citrix Cloud or Microsoft Azure.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, think of examples where you've provided exceptional customer service. Highlight how you’ve positively influenced client experiences in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle some hypothetical troubleshooting scenarios during the interview. Think about common issues related to desktop support, network connectivity, or device management, and be ready to explain your thought process in resolving them.
✨Communicate Clearly and Professionally
Your verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Remember, the way you present your ideas can leave a lasting impression, so keep it professional yet approachable.