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For Companies At a Glance
- Tasks: Provide tech support and troubleshoot issues for Google Workspace users.
- Company: Join Netpremacy, a vibrant and fast-growing tech company in Leeds city centre.
- Benefits: Enjoy free private healthcare, competitive salary, and fun office perks like Free-food-Fridays.
- Why this job: Be part of a dynamic team, learn cutting-edge technology, and build strong customer relationships.
- Qualifications: A customer-focused attitude and basic tech support experience are essential; passion for learning is key.
- Other info: Flexible working hours to accommodate your commitments outside of work.
The predicted salary is between 30000 - 42000 £ per year.
Google Workspace Support Agent / IT Support Engineer
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
About Us
Netpremacy is a young and fast-growing company. Our working environment is dynamic and modern, with offices in the heart of Leeds city centre, just a 5-minute walk from the train station. We work in an open and friendly environment which helps us to collaborate, both with our colleagues and our customers in the most productive manner. Our offices are kitted out with the latest high-spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.
The Role and Responsibilities
We are currently seeking a versatile Support Engineer with some experience in technical support. You should have an interest in technology, the ability to troubleshoot is essential, and a good understanding of customer service.
Evaluate and prioritise customer support cases.
Build and develop strong customer relationships.
Troubleshoot and resolve support queries.
Ensure that all SLAs are met.
Provide support and assistance to all Netpremacy staff.
Skills Required:
Customer focused attitude.
Excellent communication skills.
Ability to adapt and work with new technologies.
Motivation to learn new skills and technology.
Good time management skills.
Complex problem solving.
Desired but not essential (achievable in role):
Working knowledge of G Suite Apps and Admin console.
G Suite Administrator Certification.
The support desk has great exposure to almost all the products and services we offer, so the right candidate with the right attitude and passion has excellent opportunities to progress.
Netpremacy Perks:
Open plan, relaxed environment
Your own company laptop/computer
Regular social activities
Free private health care
Competitive salary
Leeds city centre location
Free-food-Fridays
Monthly Massages
A dynamic working and learning environment with a fast-paced cutting-edge cloud provider. We work with some of the most exciting new technologies around. You can learn from the experts and Google in helping to build new solutions and establish best practices on the leading edge of technology. We have a wide range of projects with some of the largest brands in the world, and our customers and their requirements are extremely varied.
Our office is friendly, with a lot of fun and games. We try to be flexible around your commitments outside of work. We appreciate that everyone is different, and everyone has something unique to add to the team
IT Support Engineer - Google Workspace employer: Netpremacy
Contact Detail:
Netpremacy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Google Workspace
✨Tip Number 1
Familiarise yourself with Google Workspace and its various applications. Understanding the tools you'll be supporting will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice common technical issues related to Google Workspace, as being able to quickly identify and resolve problems will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Netpremacy. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your customer service skills in conversations. Since the role emphasises building strong customer relationships, sharing examples of how you've successfully handled customer queries in the past can make a positive impression.
We think you need these skills to ace IT Support Engineer - Google Workspace
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the IT Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise any technical support experience you have, especially with Google Workspace or similar technologies. Mention specific tools or software you are familiar with, as this will demonstrate your capability for the role.
Showcase Customer Service Experience: Since the role requires a customer-focused attitude, include examples of how you've successfully managed customer relationships or resolved issues in previous positions. This will show that you can handle support queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for technology and your motivation to learn new skills. Use this opportunity to express why you want to work at Netpremacy and how you can contribute to their dynamic environment.
How to prepare for a job interview at Netpremacy
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Talk about any relevant projects or experiences you've had with Google Workspace or similar tools, as this will demonstrate your enthusiasm and understanding of the role.
✨Highlight Your Customer Service Skills
Since the role involves building strong customer relationships, be prepared to share examples of how you've successfully handled customer queries in the past. Emphasise your ability to listen, empathise, and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to troubleshoot effectively.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, opportunities for learning new technologies, or how success is measured in the position. This shows you're engaged and serious about the opportunity.