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For Companies At a Glance
- Tasks: Install fibre connections while delivering top-notch customer service and managing daily tasks.
- Company: Join a dynamic team at a leading telecommunications company in Walsall.
- Benefits: Enjoy 25 days holiday, health care cash plan, and a pension scheme.
- Why this job: Make a real impact in the tech world with excellent career growth opportunities.
- Qualifications: Experience in networking or telecommunications and a full UK driving licence required.
- Other info: Work in a supportive environment with continuous development and fun company events.
The predicted salary is between 30000 - 34000 £ per year.
Overview
Department: Direct Labour Operations
Location: Walsall
Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm; 1 Saturday per month paid as overtime
Salary: £30,100 - £34,000 per year
Compensation: £30,100 - £34,000 / year
Bonus: Target bonus of 20% of salary; potential for on-target earnings up to £39,000 per year, with extra pay for one additional Saturday per month
Please note that applications will be reviewed on receipt and, if a suitable candidate is identified, the vacancy may be filled before the listed closing date. Early applications are encouraged.
Job Purpose and Responsibilities
Reporting directly to the Field Manager, the Installation Engineer will install a fibre connection into the customer, aiming for right-first-time delivery while maintaining outstanding customer service and updating relevant systems in a timely manner. You may be required to complete any work within the department as the company requires due to workload from ISP partners.
Key Responsibilities
- Primarily work on customer installations.
- Install into a customer premises, maintaining the highest standard of customer service.
- Manage tools issued and the vehicle assigned to you as per our vehicle policy.
- Complete assigned tasks on time and manage day-to-day jobs.
- Maintain Health & Safety compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise
- Experience in a similar role, working on or on behalf of the Openreach Network.
- Ability to conduct risk assessment and hazard identification with a strong emphasis on Health & Safety practices.
- Demonstrable experience in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Requirements
- Must hold a full UK driving licence for a minimum of 12 months.
- SA001, SA002, S7, S8 or equivalent (desirable).
- IPAF 1b (desirable).
- NRSWA unit 2 (minimum) desirable.
- SMART AWARDS preferable/desirable.
- Have telecommunications experience or transferable skills.
Why our people love working with us
- 25 days holiday plus bank holidays
- An extra day off for your birthday
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company events
- Free YouFibre broadband if you are within our area, plus friends & family discount
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
What happens next
Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back within the above timeframe, please contact recruitment@substantial.group.
Installation Engineer - Walsall employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Walsall
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Installation Engineer role. We recommend using the STAR method to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Installation Engineer - Walsall
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to explore our company culture and values. Understanding what makes us tick will help you tailor your application to show how you fit right in!
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked with the Openreach Network or have telecommunications skills. We want to see how your background aligns with the Installation Engineer role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but impactful!
Apply Early!: We review applications as they come in, so don’t wait until the last minute. Get your application in through our Careers Site as soon as you can to increase your chances of standing out!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and networking. Familiarise yourself with the Openreach Network and any relevant health and safety regulations. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the work.
✨Show Off Your Customer Service Skills
Since this role involves direct customer interaction, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to maintain high standards while working independently or as part of a team.
✨Be Organised and Punctual
With a focus on completing tasks on time, demonstrate your organisational skills during the interview. Bring a notebook to jot down important points and show that you can manage your time effectively. Arriving on time is also crucial; it sets a positive tone and shows respect for the interviewer's schedule.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the Installation Engineer role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a two-way conversation.
