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- Tasks: Fix fibre service issues and ensure customers stay connected.
- Company: Join Netomnia, a dynamic team revolutionising the UK's digital landscape.
- Benefits: Earn up to £42,000 with bonuses, plus 25 days holiday and extra perks.
- Why this job: Make a real difference in people's lives by providing reliable internet services.
- Qualifications: Experience in networking and a full UK driving licence required.
- Other info: Enjoy continuous development and long-term career growth opportunities.
The predicted salary is between 34000 - 36000 £ per year.
Department: Direct Labour Operations
Location: Spalding
Compensation: £34,000 - £36,000 / year
Hours: Full time (Monday to Saturday 45 hours a week, between 7:30 - 5:30 pm shift pattern). 1 Saturday per month, paid as overtime.
Salary: We provide a competitive starting salary ranging from £34,000 - £36,000 per year. Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month. With these incentives, your on-target earnings can reach up to £42,000 per year!
About us: Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose: Reporting to the Service Delivery Field Manager, the service engineer will be carrying out service visits to rectify issues with a customer’s fibre service. The service engineer has a key role in keeping our customers connected whilst maintaining an outstanding customer service. You may be required to carry out customer installs and pre-pulls depending on business needs and be expected to complete any work within the department that the company requires due to work volumes from our ISP partners.
Key Responsibilities:
- Primarily work on customer services but may be required to carry out installations and pre-pulls to a customer premises.
- Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
- Completing Service works within an agreed SLA (24hrs).
- Complete assigned tasks on time and manage day-to-day jobs.
- Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
- Installation of fibre Cable to build specification and Openreach Pia policy.
- Splicing within Netomnia Fibre Network to the highest standard.
- Maintaining H&S compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise:
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications:
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8, SA051c and SA020.
- IPAF 1b.
- NRSWA unit 2.
- Splicing and testing SMART AWARDS preferable.
- Have telecommunications experience or transferable skills.
Why our people love working with us?
- 25 days holiday plus bank holidays.
- An extra day off for your birthday!
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company Events.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
What happens next:
- Send us your application via our Careers Site or Job Boards.
- Recruitment screens your application against our essential criteria.
- Hear back from us within 2-3 days of application submission with an outcome/next step.
- If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group.
Service Engineer - East of England employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - East of England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Netomnia. Understand our mission and values, and think about how your skills as a Service Engineer can contribute to bringing high-speed fibre to our customers.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Show off your personality! We’re not just looking for qualifications; we want to see if you’ll fit in with our team. Be yourself during the interview and let your passion for customer service and technology shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for the Service Engineer position.
We think you need these skills to ace Service Engineer - East of England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight relevant experience, especially in networking and customer service, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Netomnia and how your skills align with our mission. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to mention any specific qualifications or certifications you have, like SA001 or NRSWA. We love seeing candidates who are proactive about their professional development!
Apply Early!: We review applications as they come in, so don’t wait around! Apply through our Careers Site as soon as you can to increase your chances of landing an interview with us.
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre networks and installations. Familiarise yourself with the Openreach Network and any relevant safety regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to help someone out. This will demonstrate your commitment to maintaining outstanding customer service.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle specific challenges on the job, like dealing with a difficult customer or troubleshooting a technical issue. Practise articulating your thought process clearly and logically to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or opportunities for professional development. This shows that you're not just interested in the job, but also in how you can grow within the company.
