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- Tasks: Design and optimise processes to enhance productivity and support business growth.
- Company: Join Substantial Group, a fast-growing telecom company revolutionising full-fibre broadband.
- Benefits: Enjoy flexible working hours, annual bonuses, and generous leave policies.
- Why this job: Be part of an innovative team driving change in the telecom industry with real impact.
- Qualifications: Experience as a Process Owner or similar role in a dynamic environment is essential.
- Other info: Remote work opportunity with a vibrant company culture and continuous development.
The predicted salary is between 42500 - 58500 £ per year.
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Description
Base Salary: £50,000 – £65,000 DOE
Substantial Group (SG) is a rapidly scaling telecommunications company committed to transforming the full-fibre broadband industry.
Department: Product & Innovation
Location: Remote
Compensation: £50,000 – £65,000 / year
Description
Process Owner
Reporting to: Product & Innovation Director
Location: Remote
Hours: Full-time, 37.5 hours per week
Base Salary: £50,000 – £65,000 DOE
Substantial Group (SG) is a rapidly scaling telecommunications company committed to transforming the full-fibre broadband industry.
Specialising in Fibre-to-the-Premises (FTTP) solutions, SG is focused on delivering a genuinely transparent customer experience that sets us apart in the market. With significant funding and a highly skilled, compact team, we are entering a period of growth and expansion, looking for passionate, innovative, ready-to-hustle individuals to join us in building the future of telecom.
At SG, we are not just building products – we are building a SaaS platform that supports both customer-facing and internal tools and apps. Our platforms need to handle a core functionality layer with customisation options for different client needs, making our product roadmap both exciting and complex. As we grow, you\’ll play a hands-on role in shaping our platforms – helping us build for scale while staying flexible and fast-moving.
The Job:
As a Process Owner, you will play a pivotal role in designing new processes as well as reviewing and optimising existing ones. Working closely with the Head of Process, development, design, and operational teams, you’ll be responsible for analysing problems and delivering the right solutions for both key stakeholders and the business, ensuring that the solutions align with both short- and long-term goals. Your primary focus will be on optimising our systems and people productivity to support business growth.
This is a fantastic opportunity to take ownership of key processes in a fast-paced, high-impact role. You will work alongside passionate teams to tackle immediate challenges and implement solutions that pave the way for long-term success. As we scale, your insights and leadership will be instrumental in driving innovation, fostering a culture of continuous improvement, and ensuring we meet the evolving needs of the business.
The Job:
Define and Design Processes
- Establish the scope, objectives and boundaries of a process
- Design the end-to-end process flow to align with business goals
- Identify key inputs, outputs, stakeholders and interactions
Drive Continuous Improvement
- Identify process improvement opportunities and develop business cases to support prioritisation within the development roadmap. Encourage culture of feedback and innovation
- Ensure all process documentation is regularly reviewed, updated, and version-controlled to reflect approved changes, ensuring accuracy, traceability, and alignment across teams
Align with Key Stakeholders
- Collaborate with key teams to ensure the process supports the wider business needs
- Clearly communicate process goals, changes and expectations
- Resolve conflicts or process related bottlenecks
Issue Escalation & Stakeholder Impact
- Proactively identify and escalate critical process issues, risks, or failures to the appropriate stakeholders.
- Communicate the business impact of process deviations clearly, ensure timely stakeholder awareness, and obtain key stakeholder sign-off where compromises to process integrity or performance are required.
- Support resolution and root cause analysis to drive continuous improvement and prevent recurrence.
Monitor and Measure Performance
- Analyse current process performance during scoping, including time taken, pain points, and areas for improvement.
- Evaluate performance post-development to ensure changes deliver expected outcomes and benefits.
- Track and report on key process metrics over time to identify trends, measure impact, and support continuous improvement.
Process Change & Development Support
- Translate approved process changes into clear, actionable work packets for development teams.
- Collaborate with technical teams to ensure requirements are well-understood and feasible.
- Validate that delivered changes align with process outcomes through user acceptance testing (UAT) and stakeholder review.
The Essentials:
- Proven experience as a Process Owner, or in a similar role within a fast-paced, agile environment
- Ability to work independently, driving solutions without constant oversight
- Exceptional communication and collaboration skills – able to draw out the right information and level of detail from others, and translate it into clear, actionable requirements to create comprehensive process maps
- Strong understanding of both customer-facing products (websites, apps, portals) and internal operational tools (CRM, sales apps, ticketing systems).
- Confident juggling priorities and managing multiple workstreams and process improvements in different stages at the same time
- Experience working in a fast-moving start-up environment, balancing speed of execution with structured delivery.
- Comfortable wearing multiple hats – able to flex between what is needed depending on the process under review, from investigating the existing process, working with key stakeholders and managing the different wants from said stakeholders
- Knowledge of tools like Visio, Bizagi, ARIS, or other BPMN software.
Nice to haves:
- Experience in Telecommunications and/or tech product development.
What we offer:
- £50,000 – £65,000 (DOE) per annum base salary.
- Annual company bonus up to 30% (target driven)
- Matched up to 8% pension contribution.
- £250 per month to put towards the cost of a vehicle.
- £50 phone allowance or Company issued phone.
- 25 days annual leave + bank holidays.
- Plus an extra day off for your birthday!
- Flexible working hours.
Why our people love working with us:
- Discounted Gym memberships & Wellbeing discounts.
- Travel expenses paid.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- £500 refer a friend scheme.
- Continuous development and long-term career prospects.
- Health care cash plan.
- Cycle to work scheme.
Like what you see? Here’s what happens next:
- Send us your application via our Careers Site or Job Boards.
- Recruitment screens your application against our essential criteria.
- Hear back from us within 2-3 days of application submission with an outcome/next step.
- If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group
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Process Owner employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Owner
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Visio, Bizagi, and ARIS. Having hands-on experience or even a basic understanding of these BPMN software tools can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the telecommunications industry, especially those who have experience in process ownership. Engaging in conversations about their challenges and solutions can provide you with valuable insights that you can mention during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your ability to drive continuous improvement, which is crucial for this position.
✨Tip Number 4
Showcase your understanding of both customer-facing products and internal operational tools. Being able to articulate how these elements interact and contribute to overall business goals will impress the hiring team and show that you're aligned with their vision.
We think you need these skills to ace Process Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Process Owner or in similar roles. Focus on your achievements in process design, optimisation, and stakeholder collaboration, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the telecommunications industry and how your skills align with the company's goals. Mention specific examples of how you've driven process improvements in previous roles.
Highlight Relevant Skills: Emphasise your communication and collaboration skills, as well as your ability to manage multiple workstreams. Mention any experience with BPMN software or tools like Visio, which are relevant to the role.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by providing examples of how you've identified and implemented process enhancements in past positions. This will resonate well with the company's focus on innovation.
How to prepare for a job interview at Netomnia
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Process Owner. Familiarise yourself with process design, continuous improvement, and stakeholder management, as these are key aspects of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in process ownership or similar roles. Highlight specific examples where you've successfully designed or optimised processes, and be ready to explain the impact of your work on the business.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex processes. Be prepared to explain how you would communicate changes and expectations to stakeholders.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Share examples of challenges you've faced in previous roles and how you identified solutions. This will show your ability to analyse problems and deliver effective solutions.
