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For Companies At a Glance
- Tasks: Fix fibre service issues and ensure customers stay connected.
- Company: Join Netomnia, a dynamic team revolutionising UK internet access.
- Benefits: Enjoy 25 days holiday, health care cash plan, and a pension scheme.
- Why this job: Make a real difference in people's lives with reliable internet services.
- Qualifications: Full UK driving licence and telecommunications experience preferred.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 34000 - 36000 £ per year.
Department: Direct Labour Operations
Location: Cheetham Hill
Compensation: £34,000 - £36,000 / year
Job Details:
- Hours: Full time (Monday to Saturday, 45 hours a week, 7:30am – 5:30pm shift pattern). One Saturday per month, paid as overtime.
- Salary: Competitive starting salary £34,000 - £36,000 per year. You can earn a target bonus of 20% of your salary, plus extra pay for one additional Saturday per month. With these incentives, on-target earnings can reach up to £42,000 per year.
About us:
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, strive for personal accountability, and be rewarded with opportunities to develop.
Job Purpose:
Reporting to the Service Delivery Field Manager, the service engineer will carry out service visits to rectify issues with a customer’s fibre service. The service engineer plays a key role in keeping customers connected while maintaining outstanding customer service.
Key Responsibilities:
- Primarily work on customer services but may be required to carry out installations and pre-pulls to a customer premises.
- Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
- Complete service works within an agreed SLA (24hrs).
- Complete assigned tasks on time and manage day-to-day jobs.
- Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
- Install fibre cable to build specification and Openreach Pia policy.
- Splice within Netomnia Fibre Network to the highest standard.
- Maintain H&S compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise:
- Experience working in a similar role, on or for the Openreach Network.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications (required):
- Must hold a full UK driving licence for a minimum of 12 months.
- SA001, SA002, S7, S8, SA051c and SA020 IPAF 1b NRSWA unit 2 Splicing and testing SMART AWARDS preferable.
- Have telecommunications experience or transferable skills.
Why our people love working with us:
- 25 days holiday plus bank holidays.
- An extra day off for your birthday.
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and uniform provided.
- IT equipment provided.
- Discounted gym memberships.
- Retail offers – discounts from recognisable brands.
- Company events.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
What happens next:
Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back within the above timeframe, please reach out to recruitment@substantial.group.
Service Engineer - Cheetham Hill in Manchester employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Cheetham Hill in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Netomnia. Understand their mission and values, and think about how your skills as a Service Engineer can contribute to their goal of providing high-speed fibre networks. This will show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think about specific examples from your past experience that demonstrate your problem-solving abilities and teamwork. We want you to shine!
✨Tip Number 3
Dress the part! Even if the company culture is relaxed, showing up in smart attire can make a great first impression. It shows you respect the opportunity and are serious about the role. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It’s a simple way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Service Engineer - Cheetham Hill in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the Service Engineer role. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. This helps us quickly see why you’d be a great fit for the role.
Apply Early: Don’t wait until the last minute! Since we review applications as they come in, applying early gives you a better chance of standing out. Head over to our Careers Site and submit your application today!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre networks and the specific tools you'll be using. Familiarise yourself with the Openreach Network standards and any relevant qualifications you hold, like SA001 or NRSWA. This will show that you're not just a good fit for the role but also genuinely interested in the work.
✨Show Off Your Customer Service Skills
Since this role is all about keeping customers connected, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or went the extra mile for a client. This will highlight your proactive approach and ability to foster great relationships.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. You might be asked how you'd handle a service visit gone wrong or how you prioritise tasks when managing multiple jobs. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Be Ready to Discuss Health & Safety
Health and safety compliance is crucial in this role, so be prepared to discuss your experience with risk assessments and hazard identification. Share any specific practices you follow to ensure safety on the job. This will demonstrate your commitment to maintaining high standards in your work environment.
