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For Companies At a Glance
- Tasks: Install fibre connections and deliver top-notch customer service.
- Company: Join a dynamic team at a leading telecommunications company.
- Benefits: Enjoy 25 days holiday, health care cash plan, and gym discounts.
- Why this job: Make a real difference in customers' lives with your skills.
- Qualifications: Experience in networking or telecommunications is a plus.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 30100 - 34000 £ per year.
Overview
The Installation Engineer will install a fibre connection into the customer, delivering right-first-time installations while maintaining outstanding customer service and updating relevant systems throughout the day.
Responsibilities
- Primarily work on customer installations.
- Install into a customer premises, maintaining the highest standard of customer service.
- Manage the tools issued and the vehicle assigned to you as per the vehicle policy.
- Complete assigned tasks on time and manage day-to-day jobs.
- Maintain Health & Safety compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise
- Experience working in a similar role, on or for Openreach Network.
- Ability to conduct risk assessment and hazard identification, with emphasis on Health and Safety practices.
- Demonstrable experience in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams, with a strong customer service attitude.
- Proactive approach to improving efficiencies and working smarter.
Requirements
- Must hold a full UK driving licence for a minimum of 12 months.
- SA001, SA002, S7, S8 or equivalent desirable.
- IPAF 1b desirable.
- NRSWA unit 2 (minimum) desirable.
- SMART AWARDS preferable desirable.
- Have telecommunications experience or transferable skills.
Benefits
- 25 days holiday plus bank holidays.
- An extra day off for your birthday.
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company events.
- Free YouFibre broadband if within our area, plus friends & family discount.
- Life assurance of 4 times basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
What happens next
Send us your application via our Careers Site or Job Boards. Recruitment screens your application against essential criteria. We will respond within 2–3 days of application submission with an outcome/next step. If you haven’t heard back within the above timeframe, please reach out to recruitment@substantial.group.
Installation Engineer - Stockton employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Stockton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to installation engineering. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Installation Engineer - Stockton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Engineer role. Highlight any relevant experience, especially in networking or telecommunications, and don’t forget to mention your customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Skills: In your application, be sure to showcase your organisational skills and any experience with Health & Safety compliance. We value proactive individuals who can work both independently and as part of a team, so let us know how you’ve done this in the past!
Apply Early!: Don’t wait around! We review applications as they come in, and if we find the right candidate, we might fill the position early. Head over to our Careers Site and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and networking. Familiarise yourself with the tools and equipment you'll be using, as well as any relevant health and safety regulations. This will show that you're not just a good fit for the role but also genuinely interested in it.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your proactive approach and ability to foster strong relationships.
✨Demonstrate Team Spirit
The Installation Engineer role requires both individual work and teamwork. Be ready to share experiences where you successfully collaborated with others to achieve targets or solve problems. This will illustrate your ability to work well within a team and contribute positively to the workplace culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
