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For Companies At a Glance
- Tasks: Install fibre connections and ensure top-notch customer service.
- Company: Join Netomnia, a dynamic team building high-speed fibre networks across the UK.
- Benefits: Enjoy 25 days holiday, equity participation, and a birthday day off!
- Why this job: Be part of a supportive culture with growth opportunities and a focus on customer satisfaction.
- Qualifications: Experience in a similar role and a full UK driving license required.
- Other info: Earn up to £39,000 per year with bonuses and enjoy company events!
The predicted salary is between 30100 - 34000 £ per year.
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Description
Installation Engineer
Salary
We provide a competitive starting salary ranging from £30,100 to £34,000.
Department
Direct Labour Operations
Location
Cardiff
Job Details
- Reporting to: Installations Field Manager
- Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm
- 1 Saturday Per Month Paid as Overtime
- Location: Cardiff
- Salary: £30,100 – £34,000 / year
- Additional earnings: Target bonus of 20% of salary and extra pay for one Saturday per month, with on-target earnings up to £39,000 per year.
About us
Netomnia is a team dedicated to building a reliable, high-speed fibre network across the UK, founded in 2019. We focus on customer support, fair contracts, and affordable pricing, empowering our team members with ownership and development opportunities.
Job Purpose
Reporting to the Field Manager, the Installation Engineer installs fibre connections at customer premises, ensuring first-time right installation and excellent customer service, with timely updates to relevant systems.
Key Responsibilities
- Primarily work on customer installations.
- Maintain high customer service standards during installations.
- Manage tools and vehicle as per policies.
- Complete tasks on time and manage daily jobs.
- Ensure health and safety compliance.
- Work individually and as part of a team to meet targets and KPIs.
Skills, Knowledge, and Expertise
- Experience in a similar role, preferably with Openreach Network.
- Ability to conduct risk assessments with health and safety focus.
- Experience in networking engineering preferred.
- Strong organizational and communication skills.
- Physical fitness for manual handling.
- Excellent teamwork and customer service attitude.
- Proactive in improving work efficiency.
Requirements
- Full UK driving license for at least 12 months.
- Desirable: SA001, SA002, S7, S8 or equivalent, IPAF 1b, NRSWA unit 2, SMART AWARDS.
- Telecommunications experience or transferable skills.
Benefits
- Equity participation
- 25 days holiday + bank holidays
- Birthday day off
- Pension scheme (up to 8%)
- Phone allowance
- Health care cash plan
- Cycle to work scheme
- Employee assistance program
- PPE and uniform provided
- IT equipment provided
- Discounted gym memberships and retail offers
- Company events
- Free broadband (area dependent) and friends & family discounts
- Life assurance (4x salary)
- Referral bonus (£500)
- Career development opportunities
Next Steps
- Apply via our Careers Site or Job Boards.
- Application screening based on essential criteria.
- Receive feedback within 2-3 days.
- Follow up with recruitment@substantial.group if needed.
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Installation Engineer - Cardiff employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Cardiff
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in fibre installations. Understanding the equipment and processes will not only boost your confidence but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Network with current or former Installation Engineers, especially those who have worked with Netomnia or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with health and safety compliance, as this is crucial for the role. Be ready to share specific examples of how you've managed safety in previous positions, which will show your suitability for the job.
✨Tip Number 4
Highlight your customer service skills during any discussions. Since maintaining high customer service standards is a key responsibility, be prepared to share instances where you've gone above and beyond to ensure customer satisfaction.
We think you need these skills to ace Installation Engineer - Cardiff
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Installation Engineer position at Netomnia. Tailor your application to highlight relevant experience and skills that match the job description.
Craft a Strong CV: Your CV should clearly outline your experience in similar roles, especially any work with Openreach Network or telecommunications. Emphasise your organisational skills, teamwork, and customer service attitude, as these are key for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your background aligns with the job's requirements, particularly your ability to conduct risk assessments and maintain high customer service standards.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all required documents are included and that your contact details are correct, so you can be easily reached for follow-up.
How to prepare for a job interview at Netomnia
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to fibre installations and networking engineering. Be prepared to discuss your previous experience, especially if you've worked with Openreach Network or similar roles.
✨Demonstrate Customer Service Skills
Since the role emphasises excellent customer service, think of examples where you've gone above and beyond for a customer. Show that you understand the importance of maintaining high standards during installations.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the installation process. Be ready to discuss how you conduct risk assessments and ensure compliance in your previous roles.
✨Show Team Spirit
This job requires both individual and team work. Prepare to share experiences where you've successfully collaborated with others to meet targets or overcome challenges, highlighting your teamwork and communication skills.
