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- Tasks: Install fibre connections and provide top-notch customer service daily.
- Company: Join Netomnia, a dynamic team revolutionising the UK's digital landscape since 2019.
- Benefits: Enjoy equity, 25 days holiday, health care cash plan, and discounts on gym memberships.
- Why this job: Be part of a mission-driven company with endless growth opportunities and a supportive culture.
- Qualifications: Full UK driving licence required; experience in networking preferred but not essential.
- Other info: Extra day off for your birthday and free YouFibre broadband if you're in our area!
The predicted salary is between 25100 - 27200 £ per year.
Department: Direct Labour Operations
Location: Bridgend
Compensation: £30,100 – £34,000 / year
Description
Installation Engineer
Reporting to: Installations Field Manager
Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm
1 Saturday Per Month Paid as Overtime
Location: Bridgend
Salary:
We provide a competitive starting salary ranging from £30,100 to £34,000.
Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month.
With these incentives, your on-target earnings can reach up to £39,000 per year!
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About us:
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose:
Reporting directly to the Field Manager, The Installation Engineer will be installing a fibre connection into the customer. The Installation Engineer has a key role in installing right first time whilst maintaining an outstanding customer service for our customers, updating relevant systems in a timely manner throughout the day.
You will however be expected to complete any work within the department that the company requires due to work volumes from our ISP partners
Key Responsibilities
• Primarily work on customer installations.
• Installing into a customer premises, maintaining the highest standard of customer service
• Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
• Complete assigned tasks on time and manage day-to-day jobs.
• Maintaining H&S compliance.
• Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise
• Experience working in a similar role, working on or on behalf of the Openreach Network.
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
• Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
• Excellent organisational skills.
• Clear and concise communication abilities.
• Physical fitness for manual handling tasks.
• Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
• A proactive approach to improving efficiencies and working smarter
Requirements
• Must hold a full UK driving Licence for minimum 12 months.
• SA001, SA002, S7, S8 or equivalent are desirable
• IPAF 1b are desirable
• NRSWA unit 2 (minimum) desirable
• SMART AWARDS preferable desirable
• Have telecommunications experience or transferable skills.
Why our people love working with us?
• Equity – yes, a real part of the company!
• 25 days holiday plus bank holidays
• An extra day off for your birthday!
• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programme
• PPE and Uniform provided
• IT equipment provided
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects
Like what you see? Here’s what happens next:
1. Send us your application via our Careers Site or Job Boards.
2. Recruitment screens your application against our essential criteria.
3. Hear back from us within 2-3 days of application submission with an outcome/next step.
4. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group #J-18808-Ljbffr
Installation Engineer - Bridgend employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Bridgend
✨Tip Number 1
Familiarise yourself with the Openreach Network and its operations. Understanding their systems and processes will give you an edge during interviews, as you'll be able to demonstrate relevant knowledge and experience.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role emphasises outstanding customer service, be prepared to share examples of how you've successfully managed customer interactions in previous roles.
✨Tip Number 3
Network with current or former employees of Netomnia. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential technical questions related to fibre installation and health & safety practices. Brush up on your knowledge in these areas to show that you're not only a good fit but also proactive about your responsibilities.
We think you need these skills to ace Installation Engineer - Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation engineering, particularly any work with fibre networks or on behalf of the Openreach Network. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that addresses why you want to work for Netomnia specifically. Mention your understanding of their mission to improve digital infrastructure and how your skills align with their needs.
Highlight Health and Safety Knowledge: Given the emphasis on health and safety in the job description, be sure to include any relevant certifications or experiences that showcase your ability to conduct risk assessments and maintain compliance.
Showcase Customer Service Skills: Since the role requires maintaining high standards of customer service, provide examples of past experiences where you successfully managed customer interactions and resolved issues effectively.
How to prepare for a job interview at Netomnia
✨Showcase Your Technical Skills
As an Installation Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with fibre installations and any relevant certifications you hold, such as SA001 or NRSWA unit 2. Highlight specific projects where you've successfully completed installations.
✨Emphasise Customer Service
Netomnia values outstanding customer service, so be ready to share examples of how you've provided excellent service in previous roles. Discuss how you handle customer interactions, especially when faced with challenges, to show that you can maintain a positive attitude under pressure.
✨Demonstrate Health and Safety Awareness
Given the importance of health and safety in this role, prepare to talk about your understanding of risk assessments and hazard identification. Share any experiences where you've prioritised safety on the job, as this will show your commitment to maintaining a safe working environment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how success is measured for Installation Engineers. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
