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- Tasks: Fix fibre service issues and ensure customers stay connected.
- Company: Join Netomnia, a dynamic team revolutionising the UK's digital landscape.
- Benefits: Earn up to £42,000 with bonuses, plus 25 days holiday and extra perks.
- Why this job: Make a real difference in people's lives by providing reliable internet services.
- Qualifications: Experience in networking and a full UK driving licence required.
- Other info: Enjoy continuous development and long-term career growth opportunities.
The predicted salary is between 34000 - 36000 £ per year.
Department: Direct Labour Operations
Location: Huntingdon
Compensation: £34,000 - £36,000 / year
Reporting to: Service Delivery Field Manager
Hours: Full time (Monday to Saturday 45 hours a week, between 7.30 - 5.30pm shift pattern) 1 Saturday per month, paid as overtime.
We provide a competitive starting salary ranging from £34,000 - £36,000 per year. Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month. Your on-target earnings can reach up to £42,000 per year!
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About us: Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose: Reporting to the Service Delivery Field Manager, the service engineer will be carrying out service visits to rectify issues with a customer’s fibre service. The service engineer has a key role in keeping our customers connected whilst maintaining an outstanding customer service. You may be required to carry out customer installs and pre-pulls depending on business needs and be expected to complete any work within the department that the company requires due to work volumes from our ISP partners.
Key Responsibilities:
- Primarily work on customer services but may be required to carry out installations and pre-pulls to a customer premises.
- Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
- Completing Service works within an agreed SLA (24hrs).
- Complete assigned tasks on time and manage day-to-day jobs.
- Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
- Installation of fibre Cable to build specification and Openreach Pia policy.
- Splicing within Netomnia Fibre Network to the highest standard.
- Maintaining H&S compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise:
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications (required):
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8, SA051c and SA020 IPAF 1b NRSWA unit 2 Splicing and testing SMART AWARDS preferable.
- Have telecommunications experience or transferable skills.
Why our people love working with us:
- 25 days holiday plus bank holidays.
- An extra day off for your birthday!
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company Events.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
Like what you see? Here’s what happens next:
Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group.
Service Engineer - East of England in Huntingdon employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - East of England in Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Netomnia. Understand their mission and values, and think about how your skills as a Service Engineer can contribute to their goal of providing high-speed fibre networks.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think about specific examples from your past experience that showcase your problem-solving abilities and teamwork.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for the role shine through. Talk about why you love working in telecommunications and how you can help keep customers connected with top-notch service.
✨Tip Number 4
Apply early! Since applications are reviewed as they come in, don’t wait around. Head over to our Careers Site and submit your application ASAP to increase your chances of landing that Service Engineer role!
We think you need these skills to ace Service Engineer - East of England in Huntingdon
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Service Engineer role. Use keywords from the job description to show us you’re a perfect fit for the position!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and ensure your key achievements stand out – we want to see what you’ve accomplished!
Apply Early: Don’t wait around! Since we review applications as they come in, applying early gives you a better chance of standing out. Head over to our Careers Site and submit your application today!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre networks and installations. Familiarise yourself with the Openreach Network and any relevant procedures, as this will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Since this role is all about keeping customers connected, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help a customer, as this will highlight your commitment to outstanding service.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. Prepare to explain how you would handle common issues that arise during service visits, including how you would manage your time and resources effectively.
✨Demonstrate Team Spirit
Netomnia values teamwork, so be ready to talk about how you've collaborated with others in past roles. Share examples of how you’ve built relationships within a team and contributed to achieving collective goals, as this will resonate well with their company culture.
