At a Glance
- Tasks: Lead a team of engineers to deliver high-speed fibre installations and ensure top-notch customer service.
- Company: Join Netomnia, a dynamic company revolutionising the UK's digital landscape.
- Benefits: Enjoy equity, 25 days holiday, health care, and an annual bonus up to 30% of salary.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact in the digital revolution while developing your leadership skills.
- Qualifications: Experience in telecoms, strong leadership, and excellent communication skills required.
The predicted salary is between 32000 - 48000 £ per year.
Department: Direct Labour Operations
Location: Carlisle
Compensation: £40,000 / year
Service Delivery Field Manager Reporting to: Regional Service Delivery Manager
Hours: Full time (Monday to Friday 37.5 hours a week, between 7am-7pm. Saturdays on a rota pattern to be paid as overtime)
Location: Carlisle/Dumfries
Salary: up to £40,000
About us
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of service delivery engineers. The role will consist of managing the engineers and being accountable for their performance. Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must. The Field Manager will provide leadership to their peers, and performance manage where required.
Key Responsibilities
- Trouble shooting complex customer installations across our UK network supporting both our partners and in-house engineers.
- Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer experience.
- Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
- Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
- Champion H&S in the field – completing regular audits, reporting all findings back internally.
- Installation of our FTTP product into customer premises where required.
- Coach and develop new and existing engineers.
- Carrying out performance management where required to ensure business KPIs are met.
- Organise and schedule works to be completed to all field staff.
- Complaint management, implementation of best practices to reduce customer complaints.
- Onboarding Field Engineers and providing field training where required.
Skills, Knowledge & Expertise
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Experience Coaching/Developing Engineers with similar experience line managing.
- Experience with performance management and disciplinaries.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent IPAF 1b NRSWA unit 2 (minimum)
- Splicing and testing SMART AWARDS preferable
- Have telecommunications experience or transferable skills.
Job Benefits
- Equity – yes, a real part of the company!
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance.
- Health care cash plan
- Cycle to work.
- Employee assistance programme
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects
Fibre Installations Manager - Carlisle/Dumfries employer: Netomnia
Netomnia is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With a commitment to empowering team members, the Fibre Installations Manager role offers competitive compensation, generous benefits including equity, a robust pension scheme, and opportunities for continuous professional development, all while contributing to the vital mission of enhancing digital connectivity in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Fibre Installations Manager - Carlisle/Dumfries
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Netomnia and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Netomnia.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Fibre Installations Manager - Carlisle/Dumfries
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Netomnia.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Netomnia.
How to prepare for a job interview at Netomnia
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
