Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers to deliver high-speed fibre installations and ensure top-notch customer service.
- Company: Join Netomnia, a dynamic company revolutionising the UK's digital landscape.
- Benefits: Enjoy equity, 25 days holiday, health care, and an annual bonus up to 30% of salary.
- Why this job: Make a real impact in the digital revolution while developing your leadership skills.
- Qualifications: Experience in telecoms, strong leadership, and excellent communication skills required.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 32000 - 48000 £ per year.
Department: Direct Labour Operations
Location: Carlisle
Compensation: £40,000 / year
Service Delivery Field Manager Reporting to: Regional Service Delivery Manager
Hours: Full time (Monday to Friday 37.5 hours a week, between 7am-7pm. Saturdays on a rota pattern to be paid as overtime)
Location: Carlisle/Dumfries
Salary: up to £40,000
About us
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of service delivery engineers. The role will consist of managing the engineers and being accountable for their performance. Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must. The Field Manager will provide leadership to their peers, and performance manage where required.
Key Responsibilities
- Trouble shooting complex customer installations across our UK network supporting both our partners and in-house engineers.
- Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer experience.
- Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
- Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
- Champion H&S in the field – completing regular audits, reporting all findings back internally.
- Installation of our FTTP product into customer premises where required.
- Coach and develop new and existing engineers.
- Carrying out performance management where required to ensure business KPIs are met.
- Organise and schedule works to be completed to all field staff.
- Complaint management, implementation of best practices to reduce customer complaints.
- Onboarding Field Engineers and providing field training where required.
Skills, Knowledge & Expertise
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Experience Coaching/Developing Engineers with similar experience line managing.
- Experience with performance management and disciplinaries.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent IPAF 1b NRSWA unit 2 (minimum)
- Splicing and testing SMART AWARDS preferable
- Have telecommunications experience or transferable skills.
Job Benefits
- Equity – yes, a real part of the company!
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance.
- Health care cash plan
- Cycle to work.
- Employee assistance programme
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects
Fibre Installations Manager - Carlisle/Dumfries employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fibre Installations Manager - Carlisle/Dumfries
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to fibre installations. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on a job!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with professionals in the fibre network industry. Share your experiences and insights; it shows you're engaged and passionate about your work.
✨Tip Number 3
Prepare for interviews by researching Netomnia and its values. Understand their mission to improve digital access and think about how your skills can contribute to that. Tailor your answers to show you’re a perfect fit for their team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on that opportunity!
We think you need these skills to ace Fibre Installations Manager - Carlisle/Dumfries
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fibre Installations Manager role. Highlight your experience in managing teams, customer service skills, and any relevant qualifications. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about bringing high-speed fibre networks to communities. Share specific examples of your leadership and problem-solving skills that relate to the job description.
Showcase Your Safety Knowledge: Since health and safety is a big part of this role, make sure to mention any relevant experience you have with risk assessments or safety audits. We value candidates who prioritise safety as much as we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the opportunity to join our team!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your knowledge of fibre installations and the Openreach Network. Familiarise yourself with Netomnia's mission and values, as well as the specific responsibilities of the Fibre Installations Manager role. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Field Manager, you'll be leading a team of engineers. Be ready to discuss your experience in coaching and developing others. Prepare examples of how you've successfully managed performance and fostered a positive team environment in previous roles.
✨Emphasise Customer Service
Customer service is key in this role, so think of instances where you've gone above and beyond for customers. Be prepared to discuss how you handle complaints and ensure exceptional customer experiences, as this will resonate well with the interviewers.
✨Health & Safety Matters
Given the emphasis on health and safety in the job description, be ready to talk about your experience with risk assessments and safety audits. Highlight any relevant certifications you hold and demonstrate your commitment to maintaining high safety standards in the field.