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- Tasks: Install high-speed fibre connections while delivering top-notch customer service.
- Company: Join Netomnia, a dynamic team revolutionising the UK's digital landscape.
- Benefits: Enjoy 25 days holiday, health care cash plan, and a birthday day off!
- Why this job: Be part of a mission to connect communities with reliable internet and grow your career.
- Qualifications: Experience in networking or telecommunications and a full UK driving licence required.
- Other info: Opportunities for continuous development and a supportive work environment.
The predicted salary is between 30100 - 34000 £ per year.
Salary: We provide a competitive starting salary ranging from £30,100 to £34,000.
Department and Location: Department: Direct Labour Operations, Location: Bury
Job Details:
Reporting to: Installations Field Manager
Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm, 1 Saturday Per Month Paid as Overtime
Location: Bury
About us: Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution.
Job Purpose: Reporting directly to the Field Manager, the Installation Engineer will be installing a fibre connection into the customer. The Installation Engineer has a key role in installing right first time whilst maintaining an outstanding customer service for our customers, updating relevant systems in a timely manner throughout the day.
Key Responsibilities:
- Primarily work on customer installations, maintaining the highest standard of customer service.
- Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
- Complete assigned tasks on time and manage day-to-day jobs.
- Maintaining H&S compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise:
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Requirements:
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent are desirable.
- IPAF 1b are desirable.
- NRSWA unit 2 (minimum) desirable.
- SMART AWARDS preferable desirable.
- Have telecommunications experience or transferable skills.
Why our people love working with us:
- 25 days holiday plus bank holidays.
- An extra day off for your birthday!
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company Events.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
What happens next: Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group.
Installation Engineer - Bury employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Bury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Netomnia. Understand their mission and values, and think about how your skills as an Installation Engineer can contribute to their goal of bringing high-speed fibre networks to customers.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to installation and customer service. Think about specific examples from your past experience that showcase your skills and how you’ve handled challenges in similar roles.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the role shine through. Remember, they’re not just looking for skills; they want someone who fits into their team culture and shares their commitment to excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Installation Engineer - Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Installation Engineer role. We want to see how your background aligns with our mission at Netomnia, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how you can contribute to our goal of delivering high-speed fibre networks. Keep it concise but impactful!
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to highlight any relevant experiences where you’ve gone above and beyond for customers. We love candidates who understand the importance of great service!
Apply Early!: Don’t wait around! We review applications as they come in, so the sooner you apply through our website, the better your chances. We’re excited to hear from you and potentially welcome you to our team!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and networking. Familiarise yourself with the Openreach Network and any relevant health and safety regulations. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the work.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Netomnia's mission.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle on-site challenges. Prepare to discuss how you would approach common installation issues or safety concerns. This will demonstrate your proactive mindset and readiness to tackle the job head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
