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For Companies At a Glance
- Tasks: Install high-speed fibre connections and deliver top-notch customer service.
- Company: Join Netomnia, a dynamic team revolutionising the UK's digital landscape.
- Benefits: Earn up to £39,000 with bonuses, plus 25 days holiday and extra perks.
- Why this job: Be part of a mission-driven company making a real impact in communities.
- Qualifications: Experience in networking and a full UK driving licence required.
- Other info: Enjoy career growth, training opportunities, and a supportive work environment.
The predicted salary is between 30100 - 34000 £ per year.
Overview
Department: Direct Labour Operations
Location: Birmingham
Compensation: £30,100 - £34,000 / year
Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm; 1 Saturday Per Month Paid as Overtime
We provide a competitive starting salary ranging from £30,100 to £34,000. Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month. With these incentives, your on-target earnings can reach up to £39,000 per year!
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About us
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting directly to the Field Manager, the Installation Engineer will be installing a fibre connection into the customer. The Installation Engineer has a key role in installing right first time whilst maintaining an outstanding customer service for our customers, updating relevant systems in a timely manner throughout the day. You will however be expected to complete any work within the department that the company requires due to work volumes from our ISP partners.
Key Responsibilities
- Primarily work on customer installations.
- Installing into a customer premises, maintaining the highest standard of customer service.
- Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
- Complete assigned tasks on time and manage day-to-day jobs.
- Maintaining H&S compliance.
- Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Requirements
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent are desirable.
- IPAF 1b are desirable.
- NRSWA unit 2 (minimum) desirable.
- SMART AWARDS preferable desirable.
- Have telecommunications experience or transferable skills.
Benefits
- 25 days holiday plus bank holidays.
- An extra day off for your birthday!
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company Events.
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
Next steps
Like what you see? Here’s what happens next: Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group.
Installation Engineer - Birmingham employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Netomnia. Understand our mission and values, and think about how your skills as an Installation Engineer can contribute to bringing high-speed fibre to customers. This shows us you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to installation and customer service. Think about specific examples from your past experience that highlight your skills and how you’ve tackled challenges. We love hearing real stories!
✨Tip Number 3
Dress the part! While we’re all about being professional, we also appreciate authenticity. Wear something that makes you feel confident but is still appropriate for an engineering role. First impressions matter, so let’s make it a good one!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and appreciative of the opportunity. Plus, it keeps you fresh in our minds as we make our decision. Don’t miss out on this chance!
We think you need these skills to ace Installation Engineer - Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission at Netomnia.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous work in networking or installations, as this will help us see how you fit into our team.
Keep It Clear and Concise: We appreciate a straightforward approach. Use clear language and avoid jargon where possible. This helps us understand your qualifications quickly and easily, making it easier for us to see your potential.
Apply Early: Don’t wait around! Since we review applications as they come in, applying early gives you a better chance of standing out. Head over to our Careers Site and submit your application today!
How to prepare for a job interview at Netomnia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and networking. Familiarise yourself with the tools and equipment you'll be using, as well as any relevant health and safety regulations. This will show that you're not just a good fit for the role but also genuinely interested in the work.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to maintain high standards while working independently or as part of a team.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle a difficult installation or a challenging customer situation. Practise articulating your thought process clearly and concisely, demonstrating your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
