At a Glance
- Tasks: Lead triage processes and analyse device performance for UK utility clients.
- Company: Join Netmore UK, a pioneering IoT operator focused on sustainable solutions.
- Benefits: Enjoy a competitive salary and a generous pension contribution.
- Other info: Be part of a dynamic team with opportunities for growth and influence.
- Why this job: Make a real impact in the IoT space while driving innovation and operational excellence.
- Qualifications: Experience in utility metering and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Netmore
Netmore UK is an IoT operator that develops comprehensive solutions for cities, industries, properties, and homes. Together with our partners, we build a safe and sustainable Internet of Things ecosystem locally, nationally, and globally.
About the Role
We're looking for an experienced Network Performance Manager to lead the triage process across our UK utility client accounts. You'll act as Netmore's lead on triage and device incidents, analysing underperforming devices and directing the correct remedial works. This is a hands-on, data-driven role for someone with a utility metering background who can spot patterns in device failures, build effective processes, and influence senior stakeholders to keep projects on track.
What You'll Be Doing
- Leading the triage process across multiple UK utility client accounts
- Analysing device-level data to identify devices not meeting KPIs and determining the required corrective works
- Spotting patterns and trends in failing devices to identify root causes
- Instigating and overseeing triage works through to resolution
- Running regular client meetings and reporting on project performance
- Producing analysis and reports on connectivity and data success rates, and driving continuous improvement in these figures
- Leading steering groups to agree next steps on persistently failing devices
- Building and refining processes to support scalable, repeatable triage operations
- Improving and automating processes while maintaining effectiveness
- Owning operational excellence in field triage for ancillary products and innovations
- Suggesting and workshopping field and desktop innovations with senior stakeholders
- Owning and understanding KPIs on a per-project basis
- Influencing senior stakeholders on what's needed to move projects forward
- Working with the Network Delivery Project Manager to understand client needs
- Acting as the primary point of contact and escalation lead for triage and device incidents, representing Netmore to clients
What We're Looking For
- Background in utility metering, with hands-on field and desktop analysis experience
- Proven experience leading triage or incident resolution for connected devices
- Experience leading or contributing to steering groups on troublesome devices
- Strong analytical skills, with the ability to spot patterns and trends in performance data
- Experience building and improving operational processes
- Solid understanding of KPI ownership at a project level
- Confident communicator, able to influence senior stakeholders and clients
- Experience producing clear analysis, reporting, and performance updates
- Comfortable using automation tools to improve reporting efficiency
- Self-motivated, organised, and comfortable leading from the front on technical issues
What We Offer
- Competitive salary
- 10% pension contribution
Network Performance Manager employer: Netmore
Netmore UK is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead impactful projects in the rapidly evolving IoT sector. With a strong focus on professional development, we offer ample opportunities for growth and skill enhancement, alongside competitive salaries and generous benefits like a 10% pension contribution. Join us in our mission to create a sustainable Internet of Things ecosystem, and be part of a team that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Network Performance Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Netmore and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Netmore.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Performance Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Netmore.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Netmore.
How to prepare for a job interview at Netmore
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
