At a Glance
- Tasks: Lead triage processes and analyse device performance for UK utility clients.
- Company: Netmore UK, a pioneering IoT operator focused on sustainable solutions.
- Benefits: Competitive salary and a generous pension contribution.
- Other info: Join a dynamic team with opportunities for growth and influence.
- Why this job: Make a real impact in the IoT space while driving innovation and improvement.
- Qualifications: Experience in utility metering and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
About Netmore
Netmore UK is an IoT operator that develops comprehensive solutions for cities, industries, properties, and homes. Together with our partners, we build a safe and sustainable Internet of Things ecosystem locally, nationally, and globally.
About the Role
We're looking for an experienced Network Performance Manager to lead the triage process across our UK utility client accounts. You'll act as Netmore's lead on triage and device incidents, analysing underperforming devices and directing the correct remedial works. This is a hands-on, data-driven role for someone with a utility metering background who can spot patterns in device failures, build effective processes, and influence senior stakeholders to keep projects on track.
What You'll Be Doing
- Leading the triage process across multiple UK utility client accounts
- Analysing device-level data to identify devices not meeting KPIs and determining the required corrective works
- Spotting patterns and trends in failing devices to identify root causes
- Instigating and overseeing triage works through to resolution
- Running regular client meetings and reporting on project performance
- Producing analysis and reports on connectivity and data success rates, and driving continuous improvement in these figures
- Leading steering groups to agree next steps on persistently failing devices
- Building and refining processes to support scalable, repeatable triage operations
- Improving and automating processes while maintaining effectiveness
- Owning operational excellence in field triage for ancillary products and innovations
- Suggesting and workshopping field and desktop innovations with senior stakeholders
- Owning and understanding KPIs on a per-project basis
- Influencing senior stakeholders on what's needed to move projects forward
- Working with the Network Delivery Project Manager to understand client needs
- Acting as the primary point of contact and escalation lead for triage and device incidents, representing Netmore to clients
What We're Looking For
- Background in utility metering, with hands-on field and desktop analysis experience
- Proven experience leading triage or incident resolution for connected devices
- Experience leading or contributing to steering groups on troublesome devices
- Strong analytical skills, with the ability to spot patterns and trends in performance data
- Experience building and improving operational processes
- Solid understanding of KPI ownership at a project level
- Confident communicator, able to influence senior stakeholders and clients
- Experience producing clear analysis, reporting, and performance updates
- Comfortable using automation tools to improve reporting efficiency
- Self-motivated, organised, and comfortable leading from the front on technical issues
What We Offer
~ Competitive salary ~10% pension contribution
Bus Network Performance Manager employer: Netmore
Netmore UK is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead impactful projects in the rapidly evolving IoT sector. With a strong focus on professional development, we offer numerous growth opportunities and a competitive benefits package, including a generous pension contribution, ensuring our team members thrive both personally and professionally. Located in the heart of the UK, our dynamic environment encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful difference in the utility industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bus Network Performance Manager
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Bus Network Performance Manager role you’re after at Netmore.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Netmore a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Netmore.
✨Apply Through Company Websites
When you spot a role like Bus Network Performance Manager at Netmore, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Bus Network Performance Manager
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Bus Network Performance Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Netmore a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Netmore specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Netmore
✨Brush Up on Core Engineering Principles
Before heading into the interview with Netmore, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Netmore want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
