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- Tasks: Provide top-notch technical support and solve complex IT issues for our clients.
- Company: Join Netmatters, a growing tech company with a focus on team welfare and community impact.
- Benefits: Enjoy flexible hours, 33-38 days holiday, and access to perks like free flu jabs and personal coaching.
- Why this job: Be part of a collaborative environment that values your growth and well-being.
- Qualifications: 5+ years in IT support, strong problem-solving skills, and experience with networking and Microsoft Azure.
- Other info: Join a fun team with exciting events and real opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic 3rd Line Technician to join the team and grow alongside us as we grow and develop our business offering.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us. Team is at the core of our Values and we strive to deliver a positive end-to-end experience for all including clients and suppliers. As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting. Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further. We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
What You Should Bring
- Excellent level of technical knowledge.
- Methodical approach to problem-solving.
- Thorough and attentive work.
- High level of organisation.
- Working experience in:
- Firewalls and routers
- Servers
- Computers
- Networking
- VLANS
- Connectivity
- Microsoft Azure
- Office 365
Extra Skills That Would Be Great
- A good general knowledge of IT products and services.
- Providing solutions to meet customer requirements.
- 3+ years experience working in an MSP with experience of logging time on tickets.
- Working knowledge of an RMM and multitenant tools.
Some Specifics Of The Role
We believe in providing the best service for our clients. Your first weeks on the job may include some or all of the following:
- Setting up and supporting computer networks.
- Building new servers to customer specifications.
- Support for PCs and servers remotely and on-site (Win7/8, 2003, 2008, 2012, 2016, 2019).
- DNS, DHCP, Active Directory, Office 365.
- Azure / Cloud Application management & setup.
- Advanced knowledge of Microsoft applications such as SharePoint, InTune, and AutoPilot.
Hours
All applicants must have the Right to Work in the UK.
What We Offer To You
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- Long-term Illness protection (Income Protection).
- Flexible working hours dependent on role.
- 33 days holiday (including bank holidays) rising to 38 days in recognition of long service.
- The opportunity to buy and sell holiday.
- A blend of office and home working dependent on role.
- Free flu jabs to keep you healthy.
- Access to Perkbox with free phone insurance, breakdown cover, and other great deals.
- Interest‑free 12‑month loans to support you when there are unexpected expenses.
- Lunch and Learn Sessions staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the Notable of Notables.
- End of year awards ceremony where winners receive recognition and a well‑earned prize including vouchers and perhaps your favourite beverage.
- Comprehensive development plans to promote personal development whatever your aspirations.
- A structured workflow to promote mental health allows you to focus on the task at hand and leave work at work when you’ve finished for the day.
- Flexible Profit share/training & development budget for all staff.
- Access to our fully equipped showers.
- Free fruit for all to help with your 5 a day.
- Free access to an amazing confidential personal life coach to promote good mental health.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Open‑plan offices with break‑out areas including gaming setups for lunchtime competitions.
- Outside seating area.
- Parking available for all staff at all locations with electric car charging points.
- Work with an organisation committed to reducing its environmental impact across the board and have input into how we go about this.
- We are currently Silver Status under the Carbon Charter and working towards Gold.
Company Overview
Netmatters currently has over 100 team members and is growing, working from home or one of our three office locations: Cambridge, Wymondham, Great Yarmouth. Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty. Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Information Technology
Industries: IT System Training and Support
3rd Line Support Technician in Cambridge employer: Netmatters
Contact Detail:
Netmatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Technician in Cambridge
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect 3rd Line Support Technician role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of projects you’ve worked on, bring them along to interviews. It’s a great way to demonstrate your technical knowledge and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for 3rd Line Support roles and practice your answers. Being methodical in your approach will show you’re the right fit for the team at Netmatters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace 3rd Line Support Technician in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and support shine through. We want to see that you're excited about the role and ready to grow with us at Netmatters!
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in 3rd line support. Focus on your technical skills and any projects you've implemented that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re among the first 25 applicants for this exciting opportunity!
How to prepare for a job interview at Netmatters
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around firewalls, routers, and Microsoft Azure. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've approached complex issues methodically. Think about times when you had to troubleshoot a tricky problem and be ready to walk the interviewer through your thought process.
✨Communicate Confidently
As a 3rd Line Support Technician, you'll need to communicate effectively with both clients and team members. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your communication style during the interview.
✨Align with Company Values
Familiarise yourself with Netmatters' values, especially their commitment to health, wellbeing, and community involvement. Be ready to share how your personal values align with theirs and how you can contribute to their positive work culture.
