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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve complex IT issues for clients.
- Company: Join a growing tech company that values teamwork and employee wellbeing.
- Benefits: Enjoy a great work-life balance, health benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 5+ years in IT support with strong problem-solving and communication skills.
- Other info: Contribute to community initiatives and enjoy a fun, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic 3rd Line Technician to join the team and grow alongside us as we grow and develop our business offering.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us. Team is at the core of our Values and we strive to deliver a positive end-to-end experience for all including clients and suppliers. As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting. Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further. We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
What You Should Bring
- Excellent level of technical knowledge.
- Methodical approach to problem-solving.
- Thorough and attentive work.
- High level of organisation.
- Working experience in:
- Firewalls and routers
- Servers
- Computers
- Networking
- VLANS
- Connectivity
- Microsoft Azure
- Office 365
Extra Skills That Would Be Great
- A good general knowledge of IT products and services.
- Providing solutions to meet customer requirements.
- 3+ years experience working in an MSP with experience of logging time on tickets.
- Working knowledge of an RMM and multitenant tools.
Some Specifics Of The Role
We believe in providing the best service for our clients. Your first weeks on the job may include some or all of the following:
- Setting up and supporting computer networks.
- Building new servers to customer specifications.
- Support for PCs and servers remotely and on-site (Win7/8, 2003, 2008, 2012, 2016, 2019).
- DNS, DHCP, Active Directory, Office 365.
- Azure / Cloud Application management.
3rd Line Support Technician employer: Netmatters
Contact Detail:
Netmatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect 3rd Line Support Technician role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of projects you’ve worked on, bring them along to interviews. Demonstrating your technical knowledge and problem-solving abilities can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. At StudySmarter, we believe in finding a workplace that prioritises health, wellbeing, and community involvement, just like Netmatters does. Apply through our website for the best chance!
✨Tip Number 4
Prepare for the interview by researching the company’s culture and values. Be ready to discuss how your experience aligns with their mission. Showing that you’re not just a fit for the role, but for the team, can make all the difference!
We think you need these skills to ace 3rd Line Support Technician
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and support shine through. We want to see that you're excited about the role and how you can contribute to our team at Netmatters.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in 3rd line support. Focus on your technical knowledge and problem-solving skills, as these are key for us. Don’t forget to mention any specific projects you've worked on!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re among the first 25 applicants. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Netmatters
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around firewalls, routers, and Microsoft Azure. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your methodical approach to problem-solving. Think of situations where you resolved complex issues and how your thoroughness made a difference. This will resonate well with their values.
✨Communicate Confidently
As a 3rd Line Support Technician, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms, and be ready to demonstrate your communication skills during the interview.
✨Align with Their Values
Familiarise yourself with Netmatters' TRUE Values and be prepared to discuss how you embody these principles. Show your enthusiasm for contributing to a positive work environment and community initiatives, as this is important to them.