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- Tasks: Join us as a 2nd Line Support Technician, solving IT challenges and supporting clients daily.
- Company: Netmatters is a growing tech company focused on team welfare and community responsibility.
- Benefits: Enjoy a great work-life balance, health prioritisation, and opportunities for charity involvement.
- Why this job: Be part of an ambitious team, tackling exciting projects while making a positive impact.
- Qualifications: Excellent communication and IT skills, with experience in network support and problem-solving required.
- Other info: Full UK driving licence needed; remote work options available.
The predicted salary is between 28800 - 43200 £ per year.
We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
What You Should Bring
- Excellent communication skills.
- Good IT and problem solving skills in the following areas:
- Onsite router installations
- Basic Firewall installation
- SSL VPN configuration
- Acronis backup setups and troubleshooting
- Writing comprehensive procedures
- Monitoring Alerts
- Network Switches
- Server Alerts
- Monitoring Deployment
- Completion of IT Solutions & Project Work
- Network Switches & Firewalls
- Active Directory/Azure Active Directory Implementation
- Office 365 Migration & Management
- SharePoint Deployment
- Public Wi-Fi
- UPS
- NAS Drive
- Microsoft Intune
- The ability to work in a team and provide good, intelligent input where required.
- Well organised with the ability to take responsibility for the tasks assigned to you.
- The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
- Full UK Driving Licence
Extra Skills That Would Be Great
- A minimum of 2+ years of experience in supporting small and medium-sized businesses in an outsourced IT company.
- Experience of logging time on tickets
Some Specifics Of The Role
- Setting up and supporting small and medium business networks.
- Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
- Installing business computer systems.
- Office 365 maintenance, installation and migration.
- Supporting customer applications.
- Microsoft Exchange 2016/2019.
- Setting up email accounts.
- Managing DNS.
- Administration of IP Phone systems (via web-based interface).
- Working with a diverse client base in different industry sectors.
- Taking on technical lead responsibilities, helping to shape and develop clients\’ long-term IT Strategies.
- Exposure to different and new technologies tailored to clients\’ specific needs and requirements.
- Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.
Hours: 40 hours per week, Monday – Friday.
Location: Wymondham and Cambridge. Following a successful probation period, working from a suitable home location may be permitted one day per week providing all requirements of the companies policy are met.
All applicants must have a Right to Work in the UK.
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2nd Line Technician employer: Netmatters
Contact Detail:
Netmatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and SSL VPN configuration. Being able to discuss these tools confidently during your interview will show that you're not only knowledgeable but also genuinely interested in the role.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This could involve discussing how you approached a technical challenge or improved a process, which aligns well with the company's focus on delivering exceptional customer service.
✨Tip Number 3
Research Netmatters' values and community involvement. During your interview, mention how your personal values align with theirs, especially regarding teamwork and social responsibility. This will demonstrate that you're a good cultural fit for the company.
✨Tip Number 4
Prepare questions about the team dynamics and ongoing projects at Netmatters. Showing curiosity about how you can contribute to their growth and success will reflect your enthusiasm for the position and your willingness to be an active part of the team.
We think you need these skills to ace 2nd Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support background, particularly in areas like network installations, Office 365 management, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Netmatters. Emphasise your commitment to teamwork and customer service, and mention how your values align with theirs.
Showcase Technical Skills: In your application, clearly list your technical skills and experiences related to the role. Include specific examples of past projects or tasks that demonstrate your proficiency in areas like SSL VPN configuration and Acronis backup setups.
Highlight Soft Skills: Don't forget to mention your communication skills and ability to work well in a team. Provide examples of how you've successfully collaborated with colleagues or clients to solve IT issues.
How to prepare for a job interview at Netmatters
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially around areas like router installations, firewall setups, and Office 365 management. Bring examples of past projects where you've successfully implemented these technologies.
✨Demonstrate Problem-Solving Abilities
During the interview, expect to face hypothetical scenarios or real-life problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight how you approach troubleshooting and problem resolution.
✨Emphasise Teamwork and Communication
Since teamwork is a core value for the company, be ready to share experiences where you've collaborated effectively with others. Highlight your communication skills and how they contribute to a positive work environment.
✨Align with Company Values
Familiarise yourself with the company's values, particularly their commitment to community and well-being. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
