Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve technical issues and provide exceptional customer service to clients.
- Company: Join a supportive team at Netmatters, an equal opportunities employer.
- Benefits: Full-time role with opportunities for learning and development.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Good IT skills, problem-solving abilities, and a passion for technology.
- Other info: Dynamic work environment with potential for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the 1st Line Technician role at Netmatters
Overview
We are looking for a passionate 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
Qualifications
- Good IT and problem solving skills in the following areas:
- Anti-Virus Installation
- PC/Workstation Installations
- Completion of IT Solutions & Project Work
- Service cancellations
- Creating new users via Active Directory
- Wi-Fi Troubleshooting
- Connectivity Troubleshooting
- VPN Issues
- General PC Issues
- Office 365 Management
- Memory / CPU
- Disk Space
- Anti-Virus
- Strong written and oral skills
- Confidence on the phone when dealing with clients
- A passion for IT and to learn and develop within our supportive team
- Excellent Customer Service skills
- Experience working in the outsourced IT support industry
- Full UK Driving licence as some of our work is off-site
Role specifics
You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy and have the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly, applying intelligence and broader understanding where necessary. You should be good under pressure, punctual and flexible.
Your First Few Weeks Could Look Like This
- Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems (via web based interface)
- Supporting customer applications (training provided)
- Setting up email accounts and website hosting (Linux and Windows)
- Support for Macs remotely and on-site
Extra Skills
- A minimum of 2+ years experience in supporting small and medium sized business networks
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Technology, Information and Media
#J-18808-Ljbffr
1st Line Technician employer: Netmatters
Contact Detail:
Netmatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your IT knowledge, especially in areas like Wi-Fi troubleshooting and Office 365 management. We want to see that you're ready to tackle those technical issues head-on.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with clients, having a confident and friendly approach is key. We suggest doing some mock calls with friends or family to get comfortable.
✨Tip Number 3
Show us your passion for IT! During interviews, share your experiences and what excites you about technology. We love seeing candidates who are eager to learn and grow within our supportive team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Netmatters.
We think you need these skills to ace 1st Line Technician
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just ticking boxes but genuinely excited about the role and eager to learn more.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background fits with what we do, so don’t be shy about showcasing your problem-solving abilities!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we’re looking for strong written skills, so make every word count!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Netmatters
✨Know Your Tech Stuff
Brush up on your IT skills, especially in areas like anti-virus installation and Wi-Fi troubleshooting. Be ready to discuss specific examples of how you've solved technical issues in the past, as this will show your problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, practice how you would handle common customer queries. Think about times when you've provided exceptional service and be prepared to share those stories during the interview.
✨Be Organised and Diligent
Demonstrate your organisational skills by preparing a list of questions for the interviewer. This shows that you're proactive and serious about the role. Also, think about how you manage your time and tasks effectively, as this is crucial for the position.
✨Stay Calm Under Pressure
The job can get hectic, so be ready to discuss how you handle stress. Share examples of situations where you've remained calm and collected while troubleshooting issues, as this will highlight your ability to work well under pressure.
