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- Tasks: Help clients solve tech issues and provide top-notch customer service.
- Company: Join a passionate team at a growing tech company focused on well-being.
- Benefits: Competitive salary, flexible working, 33 days holiday, and health perks.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Good IT skills, problem-solving abilities, and a passion for technology.
- Other info: Fun team events, career growth opportunities, and a focus on work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
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Performance & Analytics
- Monitoring and providing statistics on how our website is used.
- Helping us improve our website by measuring any errors that occur.
- Testing the website\’s design and operability
Learn more about this exciting new job opportunity and apply today!
Hours:
40 hours per week, Monday – Friday
Weare looking for a passionate 1st Line Support Technician to join the team , helping to resolve technical issues for our clients and providing exceptional customer service.
About our values (How we work)
Netmatters is dedicated to the welfare and development of allourteam members.Wewant everyone to enjoy a good work life balance and we go above and beyond to ensure this happens.Health and wellbeing are a high priority for us.
Team is at the core of our “Values ” and we strive to deliver a positive end to end experience for all including clients and suppliers.
Asan ambitious company, we arecontinuingtogrow bringing both challenges and opportunitieskeeping thingsinteresting.
Beinga conscientious company,wetake our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
What You Should Bring:
- Good IT and problem solving skills in the following areas:
- Anti-Virus Installation
- PC/Workstation Installations
- Completion of IT Solutions & Project Work
- Service cancellations
- Creating new users via Active Directory
- Wi-Fi Troubleshooting
- Connectivity Troubleshooting
- VPN Issues
- General PC Issues
- Office 365 Management
- Memory / CPU
- Disk Space
- Anti-Virus
- Strong written and oral skills
- Confidence on the phone when dealing with clients
- A passion for IT and to learn and develop within our supportive team
- Experience working in the outsourced IT support industry
- Full UK Driving licence as some of our work is off-site
- A minimum of 2+ years experience in supporting small and medium-sized business networks in an outsourced IT company
Some specifics of the role:
You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy and have the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly, applying intelligence and broader understanding where necessary. You should be good under pressure, punctual and flexible.
Your first few weeks could look like this:
- Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems (via web based interface)
- Supporting customer applications (training provided)
- Setting up email accounts and website hosting (Linux and Windows)
- Support for Mac\’s remotely and on-site.
Extra skills that would be great:
- Experience working in an IT Managed Service Provider.
- Experience tracking time.
What We Offer To You
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables\’.
- End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable .
- A collaborative environment that is both challenging and supportive .
- A structured workflow to promote mental health that allow s you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day .
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- We strive to make sure all our staff have a good work /life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 3 5 days in recognition of long service .
- The option to buy and sell holiday .
- A blend of office and home working .
- I nhou se gym and showers 24/7 (Wymondham office Only).
- Vitality private health insurance to ensure the best physical and mental well-being of all employees.
- Access to Aviva Smart Health tooffer a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services; a 24/7 UK-based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme.
- Electric car scheme available after 12 months of service .
- Free flu jabs every year .
- Free fruit for all to help with your 5 a da y .
- Free a ccess to an amazing confidential p ersonal life coach to promote good mental health .
- Access to Perkbox with free phone insurance, breakdown cover and other great deals .
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your worki ng day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with provided by us.
- Recognition of life e vents so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future .
- Co mprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions .
Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
Fill out the contact form below, attach your CV and our team will get
back to you.
Apply Here
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1st Line Technician employer: Netmatters Ltd
Contact Detail:
Netmatters Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technician
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have a lead on that perfect 1st Line Technician role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with friends. This will help you nail that confident phone manner and show off your problem-solving skills.
✨Tip Number 3
Show your passion for IT! When chatting with potential employers, share your experiences and what excites you about technology. It’s all about making that personal connection and showing you’re keen to learn.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace 1st Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Technician role. Highlight your IT skills and any relevant experience in customer support. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and why you’re excited about joining us at Netmatters. Let us know how you align with our values and what makes you a great fit.
Show Off Your Communication Skills: Since strong written and oral skills are key, make sure your application is clear and concise. Use a friendly tone that reflects your personality, and don’t forget to proofread for any sneaky typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Netmatters Ltd
✨Know Your Tech Stuff
Brush up on your IT skills, especially in areas like Wi-Fi troubleshooting and Office 365 management. Be ready to discuss specific technical issues you've resolved in the past, as this will show your problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, practice how you would handle common customer queries. Think about examples where you've provided exceptional service and be prepared to share those stories during the interview.
✨Be Organised and Diligent
Demonstrate your organisational skills by preparing a list of questions for the interviewer. This shows you're proactive and serious about the role. Also, think about how you manage your time and tasks under pressure, as this is crucial for a 1st Line Technician.
✨Embrace the Company Values
Familiarise yourself with Netmatters' TRUE Values and be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to community and team spirit can set you apart from other candidates.
