At a Glance
- Tasks: Provide remote and onsite IT support, troubleshoot issues, and manage projects.
- Company: Netlogix has over 20 years of experience in honest and responsive IT support.
- Benefits: Enjoy a competitive salary, health insurance, 25 days leave, and company social events.
- Other info: Friendly, outgoing candidates who love technology will thrive here.
- Why this job: Join a dynamic team, learn new tech, and make a real impact on customer service.
- Qualifications: 3+ years in technical support, Microsoft 365, Windows Server, and networking knowledge required.
The predicted salary is between 24000 - 28000 £ per year.
About Netlogix
Netlogix has been providing honest and responsive IT support for over 20 years. While technology has evolved dramatically, our commitment to exceptional customer service remains unchanged. We’re a growing company and looking to expand our team to ensure that we continue to deliver the best client experience. We’re implementing new software and new service delivery ideas so this is a great opportunity for someone who wants to make a difference and not be just a number.
About You
We’re a small and friendly team so this role will suit someone who is driven and wants to get stuck in and turn their hand to any technical problem. It can be a fast-paced environment so having the ability to multi-task is essential. A large part of the role is providing exceptional customer service so great interpersonal skills are needed.
Role Overview
As a 2nd Line IT Technician, you will be providing remote and onsite IT support to our customers across the South West. You will work with clients at all levels of seniority so having the ability to translate technical terms for non-technical individuals will be important. No two days will be the same as you’ll be working with and administering many different technologies including the Microsoft 365 suite, Windows servers, Windows desktops, networking equipment, WiFi installations, phone systems, CCTV and more.
Qualifications and Experience
- Minimum of 3 years working in a technical support role. MSP experience advantageous
- Microsoft 365 administration and knowledge of the 365 Business licensing
- Microsoft Windows Server administration (Active Directory, DHCP, DNS, GPOs, Entra Sync)
- Windows 10/11 support
- Understanding of networking (LAN, WAN, VLANs, WiFi, VPN)
- Experience creating Intune Configuration Profiles/Conditional Access Policies/App Protection Policies would be advantageous but not essential
- Knowledge of phone systems, particularly 3CX would be of benefit
- Full UK driving license
Benefits
- Competitive salary: £30,000 - £35,000 DOE
- Health insurance option after probation
- 25 days annual leave plus bank holidays
- Use of pool vans when visiting customer offices
2nd Line IT Technician in Plymouth employer: Netlogix UK Ltd
Netlogix is an exceptional employer that values its employees by fostering a dynamic work environment where no two days are the same. With over 20 years of experience in IT support, we offer competitive salaries, comprehensive health insurance, and generous annual leave, alongside opportunities for professional growth through engaging project work. Our friendly and inclusive culture encourages teamwork and continuous learning, making it an ideal place for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Technician in Plymouth
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will show that you're not just a good fit on paper, but also practically.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises high-quality support. Prepare examples of how you've successfully communicated technical information to non-technical clients in the past, which will demonstrate your ability to connect with users at all levels.
✨Tip Number 3
Since project work is a significant part of the role, think about any relevant projects you've managed or contributed to. Be ready to discuss your approach to taking projects from concept to completion, highlighting your methodical nature and eagerness to learn new technologies.
✨Tip Number 4
Network with current or former employees of Netlogix if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace 2nd Line IT Technician in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support, particularly with Microsoft 365 and Windows Server. Use specific examples to demonstrate your skills in troubleshooting and customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention your eagerness to learn new technologies and how your friendly personality makes you a great fit for the team.
Highlight Relevant Skills:In your application, emphasise your experience with networking, Intune device management, and any knowledge of phone systems like 3CX. This will show that you have the technical expertise needed for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Netlogix UK Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking. Highlight specific projects where you successfully implemented solutions or troubleshot issues, as this will demonstrate your technical expertise.
✨Emphasise Customer Service
Since the role involves interacting with clients at various levels, share examples of how you've provided excellent customer service in previous positions. This could include translating technical jargon into layman's terms for non-technical users.
✨Demonstrate a Willingness to Learn
Express your eagerness to learn new technologies and skills. Mention any recent courses or certifications you've pursued, as well as your interest in staying updated with industry trends.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific technical issues or customer interactions. Practising these scenarios can help you articulate your thought process and problem-solving abilities effectively.
