Merchandise Specialist (NJE) in London

The Merchandise Specialist plays a pivotal role in orchestrating the delivery of NetJets Europe’s gifting and marketing collateral strategy. This role acts as a central point of coordination, ensuring that the gifting program is executed with precision, consistency, and exceptional attention to detail, contributing to a brand experience defined by excellence, trust, and an unwavering commitment to service. Reporting to the Partnerships Lead, this position sits at the intersection of strategy and execution, partnering closely with internal teams and external stakeholders to deliver luxury Owner and Prospect gifts and marketing collateral that aligns with the NetJets brand.

This is a highly collaborative role suited to a structured, proactive individual who thrives in a fast-paced, detail-driven environment and is committed to delivering excellence at every touchpoint.

Tasks and Responsibilities

• Coordinate Owner and Prospect Gifting Strategy: Work with the Partnerships Lead to curate an assortment of gifts for Owners and Prospects for touchpoints across the customer journey; develop a strategy for gifting in conjunction with the Owner and Prospect journey; establish clear workflows and processes to enhance team efficiency and collaboration; drive accountability across stakeholders.
• Gifting Delivery: Coordinate the end-to-end client gifting process, ensuring a seamless and elevated experience aligned with brand standards; manage gifting catalogues, ordering, and tracking workflows; liaise with warehouse teams to ensure timely fulfilment of key initiatives; collaborate closely with internal teams to select and coordinate appropriate gifting options for Owners.
• Stakeholder and Cross-Functional Coordination: Act as the liaison between the marketing team and both internal stakeholders and external partners, ensuring clear communication and efficient collaboration across gifting touchpoints; outline and develop policies and procedures with internal stakeholders.
• Stock Management: Manage NetJets relationship with our warehouse, ensuring stock levels are kept consistent throughout the year; work closely with Sales and Marketing teams to best predict and fulfil annual gifting and collateral requirements.
• Marketing Operations & Logistics: Oversee the management and distribution of marketing collateral, ensuring accuracy, brand consistency, and timely delivery; partner with warehouse and operations teams to manage inventory and support campaign logistics.
• Budget Coordination: Manage purchase orders and support the tracking of marketing budgets; maintain accurate records of spend, ensuring financial discipline across projects.

Education

Bachelor's in Marketing or Communications

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented, Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• University degree with an emphasis in Marketing or Communications;
• Minimum 2-4 years’ experience in a similar role in marketing;
• Understanding/appreciation of luxury/premium brands;
• Fluency in Business English (written and spoken);
• Strong written and verbal communication skills;
• Excellent organisational abilities;
• Ability to multitask and manage multiple projects simultaneously;
• Creative mindset with meticulous attention to detail;
• High proficiency in Microsoft Office Suite;
• Ability to pivot quickly and find creative solutions in a fast-paced, deadline-driven environment.