Purpose of Position
Provide an optimum level of comfort and service to passengers and form the link between the passengers and the flight crew while onboard, in order to guarantee a personalised customer service with superior quality standards and professionalism from boarding to disembarking.
Tasks And Responsibilities
- Provide optimum levels of comfort and service to passengers, through ready and efficient assistance and courtesy, guaranteeing the delivery of an exceptional customer service and providing relevant feedback to the Commander and related company departments;
- Form the link between the passengers and the flight crew, whenever requested by the Commander, in order to ensure a high level of service;
- Check catering and other onboard non safety related equipment and immediately report deficiencies to the Commander, in order to ensure that the aircraft is in perfect condition;
- Report any condition or event that might endanger the safety of the flight;
- Ensure proper cleaning of the aeroplane’s cabin and re‑stocking (if possible) between flights to guarantee that the aircraft is properly prepared for next flights;
Education
High School
Years Of Experience
2-4 years of experience
Core Competencies
- Service-Oriented
- Curiosity
- Collaboration
- Adaptability
- Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
- High school diploma or equivalency;
- 3-5 years of experience as Inflight Service Representative or Cabin Crew in private aviation or extensive first class airline service
- Cabin Crew Medical Licence is preferred
- Cabin Crew attestation is preferred
- SEP (Safety Equipment and Procedures) Training is preferred;
- Fluency in English is required. Other language skills (Russian, German, Spanish, French, Italian) is preferred;
- Valid EU passport without restrictions;
- Familiar with aviation practices, legislation and regulations;
- Ability to handle pressure in stressful situations, solution oriented.
Inflight Service Representative - Based in Barcelona (LEBL) or Oxford (EGTK) employer: NetJets Europe
At NetJets, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. As an Events Specialist, Senior, you will have the unique opportunity to create unforgettable experiences for our UHNWI clients across Europe, all while benefiting from a supportive environment that encourages professional growth and development. With a focus on excellence and attention to detail, you'll be part of a team that values innovation and strives to exceed client expectations in every event.
