At a Glance
- Tasks: Support clients with our HR-tech application and solve their queries.
- Company: Join a dynamic team at Nétive VMS, where innovation thrives.
- Benefits: Competitive salary, 25 days holiday, hybrid work, and a MacBook.
- Other info: Enjoy team activities and personal project time to foster growth.
- Why this job: Kickstart your career in HR-tech while developing consultancy skills.
- Qualifications: Bachelor’s degree and a proactive, service-oriented mindset.
The predicted salary is between 30000 - 36000 £ per year.
🚀🚀 Do you enjoy interacting with customers, have an interest in the HR-tech industry, and would you like to grow into a Consultant role within our organisation? Then this could be your next job! As an Application Support Specialist, you play a crucial role at Nétive; you are the first point of contact for questions or issues with our application. This is the perfect place to get to know our software inside and out while developing your consultancy skills to the fullest. 🚀🚀
What will you do?
With our VMS (Vendor Management System), clients manage their entire hiring process for external staff. In addition, with our SupplierHub we integrate suppliers with the VMS. If our clients or suppliers have questions about the functional setup, report disruptions, or encounter user issues, they turn to you as the Application Support Specialist. Therefore, it’s important that you learn to thoroughly understand their processes, so that you can respond appropriately. You will analyse questions or problems, solve them if possible, provide guidance, and advise on improvements to the application and its usage.
Your daily tasks will include:
- Monitoring open questions and issues in the ticketing system;
- Prioritising and resolving them independently if possible;
- Collaborating with third-line colleagues on complex issues to ensure a swift resolution;
- Maintaining proactive communication with clients throughout the incident process and documenting all steps properly in the system.
What do you bring?
As an Application Support Specialist, you will enjoy diving into the functionality of our products and finding solutions for every problem. You will know how to connect technology and customer satisfaction in an engaging way. Your manager will be based in The Netherlands and you will work remotely for the majority of the time, so it is important that you are a self-starter and can work independently. Once every month the UK team works together in an office in the London area. Furthermore, you will have:
- A bachelor’s degree and an interest in the HR-tech industry;
- A service-oriented and proactive personality with strong advisory skills;
- A natural curiosity and problem-solving mindset.
What can you expect from us?
At Nétive VMS, you’ll join a dynamic and innovative team where your ideas are valued, and your development is encouraged. We value enjoyment and connection in our work, which is why we invest in team activities and (sports) events. You can also expect:
- A salary between £30,000 - £36,000 full-time (40 hours), depending on your experience;
- 25 days holiday leave + bank holidays (based on full-time employment) and a day off on your birthday;
- Work from home in a hybrid setting (we provide your home office setup) and the opportunity to work abroad up to 6 weeks per year (conditions apply);
- NEST pension 50/50, private healthcare;
- A MacBook and iPhone.
A basic DBS check is required in our selection process.
About Nétive VMS
Fun, connection, integrity and innovation characterise our organisation, where a growing team of passionate colleagues work on our software application. Our application enables organisations to easily scale up and down their workforce.
We are based in a well connected office in Rijswijk (NL) and our UK team works in a hybrid way and meets on a regular basis in the London area. To foster innovation, we make time for personal projects that help us grow together. We celebrate big and small successes, and there is plenty of room to be your authentic self.
Application Support Specialist in Woking employer: Nétive VMS UK
At Nétive VMS, we pride ourselves on being an excellent employer that fosters a dynamic and innovative work culture. As an Application Support Specialist, you will enjoy a supportive environment where your ideas are valued, and you have ample opportunities for personal and professional growth, including the potential to transition into a Consultant role. With a hybrid working model, generous holiday leave, and a focus on team connection through activities and events, we ensure that our employees thrive both personally and professionally while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nétive VMS UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nétive VMS UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Specialist in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nétive VMS UK:Your cover letter is your chance to shine! Tell us why you want to work at Nétive VMS UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nétive VMS UK!
How to prepare for a job interview at Nétive VMS UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
