At a Glance
- Tasks: Ensure compliance with global card schemes and optimise payment operations for international growth.
- Company: Join Mangopay, a pioneer in multi-party payments with a diverse and supportive team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic environment with excellent career growth opportunities and a commitment to diversity.
- Why this job: Be a key player in shaping the future of fintech and enhancing payment ecosystems.
- Qualifications: 5+ years in payment operations with strong knowledge of Visa and Mastercard regulations.
The predicted salary is between 60000 - 80000 £ per year.
Mangopay is a wallet‑based payment infrastructure built specifically for organisations with complex, multi‑party fund flows. A pioneer in multi‑party payments, our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks. Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi‑party payment flows, generate additional revenue, and improve operational efficiency.
As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth. You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high‑impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold‑standard partner for complex platforms.
Roles & Responsibilities- Ecosystem Health & Scheme Alignment
- Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
- Strategic Remediation: Coordinate with cross‑functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme‑defined performance buffers.
- Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.
- Advanced Dispute & Portfolio Advisory
- Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representment quality.
- Merchant Success Coaching: Provide high‑level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
- Risk Trend Analysis: Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.
- Operational Excellence & Reporting
- Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
- Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance 'by design' is embedded in our merchant lifecycle.
- Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal policies and procedures.
- Audit Governance: Manage internal records and audit trails for all scheme‑related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.
- 5+ years of experience in payment operations, scheme compliance, and/or network management within a high‑growth Fintech, Acquirer, or major Scheme.
- In‑depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
- Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
- Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non‑technical stakeholders.
- Strategic Mindset: Experience managing high‑stakes compliance programs and navigating the balance between commercial growth and risk mitigation.
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Network Operations Manager employer: Nethone, a Mangopay solution
At Mangopay, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across our diverse team of over 300 professionals. Located in vibrant cities like London, our culture promotes continuous learning and growth, providing employees with ample opportunities to develop their skills while tackling exciting challenges in the fintech space. With a strong commitment to compliance and operational excellence, we empower our team members to make a meaningful impact in the world of multi-party payments.
Contact Details:
Nethone, a Mangopay solution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like a pro! Research Mangopay’s operations and understand their payment ecosystem inside out. Be ready to discuss how your experience aligns with their needs, especially around compliance and operational excellence. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Mangopay. So, don’t wait—get your application in and let’s tackle those exciting challenges together!
We think you need these skills to ace Network Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Network Operations Manager role. Highlight your experience with payment operations and compliance, and show us how your skills align with our needs at Mangopay.
Showcase Your Expertise:We want to see your mastery of Visa and Mastercard regulations! Use specific examples from your past roles to demonstrate how you've navigated complex compliance landscapes and contributed to operational excellence.
Be Clear and Concise:When drafting your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Mangopay.
How to prepare for a job interview at Nethone, a Mangopay solution
✨Know Your Schemes
Make sure you brush up on the latest Visa and Mastercard regulations. Understanding these rules inside out will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive operational change in previous roles. Be ready with specific examples that highlight your analytical sophistication and how it can benefit Mangopay's payment operations.
✨Communicate Clearly
Practice simplifying complex regulations into layman's terms. This will be key when discussing compliance with non-technical stakeholders. Clear communication can set you apart as a candidate who can bridge the gap between technical and non-technical teams.
✨Prepare for Case Studies
Since there’s a practical assessment involved, think through potential strategic compliance scenarios you might face. Prepare to articulate your thought process and decision-making strategies clearly, showcasing your strategic mindset.
