At a Glance
- Tasks: Support customer demos, troubleshoot technical issues, and collaborate with engineering teams.
- Company: Join a leading blockchain research and software engineering company.
- Benefits: Competitive salary, travel opportunities, and a diverse, inclusive work environment.
- Other info: Dynamic role with opportunities for growth and innovation in the blockchain space.
- Why this job: Be at the forefront of blockchain technology and make a real impact.
- Qualifications: Experience in field application engineering or related technical support roles.
The predicted salary is between 40000 - 55000 £ per year.
About Nethermind
Nethermind is a blockchain research and software engineering company building high-performance infrastructure, security tooling, and cryptographic systems across the Ethereum ecosystem and beyond. We work closely with protocol teams, L2s, and ZK projects to help design, review, and secure cutting-edge decentralized systems.
We are looking for a Field Application Engineer to support customer demos, pilot deployments, technical troubleshooting, and partner-facing engineering work. This is a customer-facing technical role. You will help make sure demos work, pilots are supported, field issues are understood, and customer feedback reaches the engineering team quickly.
Responsibilities:
- Support technical demos with customers, operators, partners, and investors.
- Install, configure, test, and troubleshoot demo systems and pilot deployments.
- Travel between Bergamo, Zaragoza, and customer sites as needed.
- Work with engineering teams to diagnose field issues.
- Help customers understand technical requirements and deployment steps.
- Collect structured feedback from customers and partners.
- Create installation guides, troubleshooting guides, FAQs, and customer technical notes.
- Support pilot rollouts, hardware testing, software validation, and demo preparation.
Requirements:
- Experience in at least one of the following: Field application engineering, Field service engineering, Vending machine support, Payment terminal support, Retail automation, Kiosks, Industrial IoT, Hardware-plus-software deployment, Machine integration, Technical customer success for physical products.
- Ability to troubleshoot technical problems in front of customers.
- Ability to explain technical concepts clearly.
- Comfort with machines, devices, wiring, networking, logs, configuration, and field debugging.
- English required. Italian and/or Spanish strongly preferred.
- Willingness to travel frequently.
Must Haves:
- Experience with vending machine systems, payment terminals, telemetry, POS, kiosks, or retail automation.
- Experience supporting pilots or demos for industrial or retail technology products.
- Experience with Linux devices, networking, sensors, edge devices, or cloud-connected hardware.
- Experience working with both engineers and commercial teams.
Success in the first 90 days:
- You support successful demos in key European markets.
- You help the team understand customer technical requirements.
- You create the first customer-facing technical documentation.
- You identify repeatable field issues and help engineering prioritize fixes.
Success in the first 6-12 months:
- The company has reliable demo and pilot support across multiple sites.
- Customers see the company as technically competent and responsive.
- The field feedback loop into product and engineering is strong.
Our Commitment to Diversity
At Nethermind, we celebrate diversity and are committed to creating an inclusive environment for all team members. We believe a variety of perspectives drives innovation and leads to better solutions for the blockchain community.
Ready to Join Us?
If you're passionate about blockchain and eager to make an impact, we’d love to hear from you. Click Apply for this job to start your journey with Nethermind.
Field Application Engineer - Italy / Iberia employer: Nethermind
Nethermind is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives in the rapidly evolving blockchain sector. As a Field Application Engineer, you will benefit from extensive growth opportunities while collaborating with talented professionals across Italy and Iberia, ensuring your contributions directly impact cutting-edge projects. With a commitment to diversity and a focus on employee development, Nethermind offers a rewarding environment for those passionate about technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Application Engineer - Italy / Iberia
✨Tip Number 1
Get to know the company inside out! Research Nethermind's projects and values so you can speak confidently about how your skills align with their mission during interviews.
✨Tip Number 2
Practice your technical explanations. Since this role is customer-facing, being able to clearly explain complex concepts will set you apart. Try explaining a technical topic to a friend or family member!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Nethermind.
We think you need these skills to ace Field Application Engineer - Italy / Iberia
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Application Engineer role. Highlight your experience with demos, technical troubleshooting, and customer-facing roles. We want to see how your skills align with what we’re looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical know-how! Whether it’s your experience with Linux devices or troubleshooting hardware, let us know how you can tackle the challenges we face in the field.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the job. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Nethermind
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of vending machines, payment terminals, and any relevant hardware-software integrations. Being able to discuss these topics confidently will show that you’re ready to tackle customer issues head-on.
✨Prepare for Customer Scenarios
Since this is a customer-facing role, think about potential scenarios you might encounter during demos or pilot deployments. Prepare to explain how you would troubleshoot common issues or clarify technical requirements. This will demonstrate your problem-solving skills and customer-centric approach.
✨Showcase Your Communication Skills
You’ll need to explain complex technical concepts clearly, so practice articulating your thoughts. Consider doing mock interviews with friends or colleagues where you explain technical topics in simple terms. This will help you feel more comfortable during the actual interview.
✨Research Nethermind and Its Projects
Familiarise yourself with Nethermind’s work in the blockchain space, especially their projects related to Ethereum and ZK technology. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
